“What is my organization doing for me?” Organizational supportive measures in gearing job performance: thriving at work amid COV-19

The present study explores the link between organizational supportive measures i.e., perceived organizational support during COVID (POS-COV) and employees’ satisfaction with the organization’s COVID-19 responses (SOCV19R) in boosting employees’ thriving at work leading to their job performance grounding on the conservation of resources (COR) theory. The study further delves deeper into how servant leadership moderates the rapport between (POS-COV, SOCV19R) and thriving at work. Two wave dyadic data from 265 full-time frontline hotel workers in China, through a simple random sampling technique and adapted questionnaire design based on 5-point Likert scale. The study performed analysis including descriptive statistics, correlation, multicollinearity diagnosis, reliability, validity, and model fitness indexes. It further examined the direct, indirect and moderation analysis based on 5000 bootstrapped samples with 95% confidence interval through the Structural equation model (SEM) technique using AMOS and PROCESS macro comprising five hypotheses. The results illustrate that POS-COV and employees’ SOCV19R tend to influence employees’ thriving positively and thriving affects job performance positively. Thriving mediates (POS-COV, SOCV19R) and job performance. Servant leadership moderated the positive link between (POS-COV, SOCV19R) and thriving. This study brings inferences for the hospitality industry by highlighting the importance of organizational supportive measures to promote their thriving and job performance amid COVID-19.