NEJM Catalyst, volume 6, issue 3
A Safety Catch System for Patient Self-Service Appointment Booking
Khang Nguyen
1, 2
,
Patrick Springob
3
,
Alan Evans
4
,
Jin Chang
5
,
Yvonne Bach
6
,
Raquel Picar Taylor
7
,
Keri Pule
8
,
Lannie Lasam
9
,
Kien La
10
,
Jessica Himes
11
,
Ronil Synghal
12
,
Dinh Nguyen
13
1
Regional Assistant Executive Medical Director for Care Transformation, Southern California Permanente Medical Group, Pasadena, California, USA
2
Clinical Associate Professor, Clinical Science, Kaiser Permanente Bernard J. Tyson School of Medicine, Pasadena, California, USA
3
Regional Physician Director of Business Services, Emergency Medicine, Kaiser Permanente Southern California, Pasadena, California, USA
4
Regional Assistant Medical Director, Family Medicine, Kaiser Permanente Southern California, Pasadena, California, USA
5
Regional Physician Director of Business Services, Family Medicine, Kaiser Permanente Southern California, Pasadena, California, USA
6
Regional Physician Director of Business Services, Pediatrics, Kaiser Permanente Southern California, Pasadena, California, USA
7
Assistant Administrator for Operations and Chief Nursing Officer, Virtual Medical Center, Kaiser Permanente Southern California, Fontana, California, USA
8
Assistant Manager, Ambulatory Care, Virtual Medical Center, Kaiser Permanente Southern California, Fontana, California, USA
9
Optimization Consultant, Kaiser Permanente Southern California, Pasadena, California, USA
10
Senior Manager, Southern California Permanente Medical Group, Pasadena, California, USA
11
Consultant III, Virtual Medical Center, Kaiser Permanente Southern California, Anaheim, California, USA
12
Data Scientist III, Kaiser Permanente Southern California, Pasadena, California, USA
13
Regional Physician Director of Business Services, Family Medicine, Kaiser Permanente San Marcos Medical Center, San Marcos, California, USA
Publication type: Journal Article
Publication date: 2025-02-19
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