Analysis of external modification devices and framing moves in request emails

The purpose of this study was to examine the pragmatic competence of writing request emails by Chinese learners of Japanese (CLJs). The study focused on the features of the external modification devices and framing moves of request emails by CLJs when compared to emails by native speakers of Japanese (NSJs). Data were collected from 104 CLJs and 53 NSJs, using an Electronic Writing Discourse Completion Test questionnaire. One-way ANOVA results showed that as the CLJs’ levels of proficiency in Japanese increased, their use of external modification devices and framing moves tended to increase. In addition, a Fisher’s exact test showed that as the CLJs’ proficiency increased, a distinct statistical difference only existed in the use of individual framing moves, but not in that of individual external modification devices. This study provides conceptual categories and utterances used in both external modification devices and framing moves for teaching email communication to CLJs.