Multi‐criteria supplier selection using fuzzy AHP

A supplier selection decision inherently is a multi‐criterion problem. It is a decision of strategic importance to companies. The nature of this decision usually is complex and unstructured. Management science techniques might be helpful tools for these kinds of decision‐making problems. The aim of this paper is to use fuzzy analytic hierarchy process (AHP) to select the best supplier firm providing the most satisfaction for the criteria determined. The purchasing managers of a white good manufacturer established in Turkey were interviewed and the most important criteria taken into account by the managers while they were selecting their supplier firms were determined by a questionnaire. The fuzzy AHP was used to compare these supplier firms.