Emerald
International Journal of Islamic and Middle Eastern Finance and Management
,  том 17 ,  издание 2 ,  страницы 252-273

Ethical banking behavior among millennials and Gen-Z in Malaysia

Siti Aisyah Zahari 1, 2, 3, 4
, 
Shahida Shahimi 1, 2, 3, 4
, 
Suhaili Alma’amun 1, 2, 3, 4
, 
Mohd Mursyid Arshad 1, 2, 3, 4
1
 
Department of Professional Development and Continuing Education,
2
 
3
 
4
 
Research Centre for Islamic Economics and Finance (EKONIS), Center for Sustainable and Inclusive Development Studies (SID),
Тип публикации: Journal Article
Дата публикации: 2024-04-09
Emerald
scimago Q2
wos Q2
БС1
SJR: 0.525
CiteScore: 5.9
Impact factor: 2.2
ISSN: 17538394, 17538408
Finance
Business and International Management
Краткое описание
Purpose

This study aims to determine the factors that influence ethical banking behavior among millennials and Gen-Z in Malaysia.

Design/methodology/approach

A stratified sample of 525 millennials and Gen-Z of Malaysian banking customers was used. Extended ethical decision-making (EDM) model was tested using partial least square-structural equation model for the analysis.

Findings

The findings indicated that the engagement of millennials and Gen-Z in ethical banking is influenced by factors such as intention, judgment and awareness, which shaped both generations’ ethical banking behavior.

Practical implications

This study could be a central reference point and assist banking institutions in understanding the preferences of millennials and Gen-Z.

Originality/value

This study extends the previous EDM model that focused solely on consumer's belief systems. Three aspects differentiate this paper and contribute to its originality, namely, the uniqueness of millennials and Gen-Z behavior, incorporating new variables along with the EDM models and study in Malaysian context.

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Журналы

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International Journal of Ethics and Systems
International Journal of Ethics and Systems, 1, 50%
International Journal of Ethics and Systems
1 публикация, 50%
Journal of Islamic Marketing
Journal of Islamic Marketing, 1, 50%
Journal of Islamic Marketing
1 публикация, 50%
1

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Binti Zahari S. A. et al. Ethical banking behavior among millennials and Gen-Z in Malaysia // International Journal of Islamic and Middle Eastern Finance and Management. 2024. Vol. 17. No. 2. pp. 252-273.
ГОСТ со всеми авторами (до 50) Скопировать
Zahari S. A., Shahimi S., Alma’amun S., Arshad M. M. Ethical banking behavior among millennials and Gen-Z in Malaysia // International Journal of Islamic and Middle Eastern Finance and Management. 2024. Vol. 17. No. 2. pp. 252-273.
RIS |
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TY - JOUR
DO - 10.1108/imefm-04-2023-0152
UR - https://www.emerald.com/insight/content/doi/10.1108/IMEFM-04-2023-0152/full/html
TI - Ethical banking behavior among millennials and Gen-Z in Malaysia
T2 - International Journal of Islamic and Middle Eastern Finance and Management
AU - Zahari, Siti Aisyah
AU - Shahimi, Shahida
AU - Alma’amun, Suhaili
AU - Arshad, Mohd Mursyid
PY - 2024
DA - 2024/04/09
PB - Emerald
SP - 252-273
IS - 2
VL - 17
SN - 1753-8394
SN - 1753-8408
ER -
BibTex |
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@article{2024_Binti Zahari,
author = {Siti Aisyah Zahari and Shahida Shahimi and Suhaili Alma’amun and Mohd Mursyid Arshad},
title = {Ethical banking behavior among millennials and Gen-Z in Malaysia},
journal = {International Journal of Islamic and Middle Eastern Finance and Management},
year = {2024},
volume = {17},
publisher = {Emerald},
month = {apr},
url = {https://www.emerald.com/insight/content/doi/10.1108/IMEFM-04-2023-0152/full/html},
number = {2},
pages = {252--273},
doi = {10.1108/imefm-04-2023-0152}
}
MLA
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Binti Zahari, Siti Aisyah, et al. “Ethical banking behavior among millennials and Gen-Z in Malaysia.” International Journal of Islamic and Middle Eastern Finance and Management, vol. 17, no. 2, Apr. 2024, pp. 252-273. https://www.emerald.com/insight/content/doi/10.1108/IMEFM-04-2023-0152/full/html.