Developing, Piloting and Evaluating a Patient Support Portal for Men With Prostate Cancer in Victoria: An Action Research Study
ABSTRACT
Introduction
Men with prostate cancer (PCa) and their support providers face challenges in accessing high‐quality, impartial information tailored to their specific needs to enhance their overall care and decision‐making. We describe the development, piloting and evaluation of the co‐designed web portal ‘BroSupPORT’.
Methods
IT teams developed and integrated BroSupPORT into the Victorian Prostate Cancer Outcomes Registry (PCOR‐Vic) electronic patient‐reported outcome follow‐up process. A comparator tool was built enabling men to compare their patient‐reported outcome results against men of similar age, risk profile and after the same treatment. PCOR‐Vic participants were invited to access BroSupPORT after 12 months of follow‐up patient‐reported outcome measure completion. Factors associated with consent to BroSupPORT were determined using logistic regression. Portal access data were gathered from PCOR‐Vic data extracts and Google Analytics. A survey on portal exit and 2 weeks after consent was used to collect feedback.
Results
Over a 4‐month pilot, 331/583 (57%) men consented to accessing BroSupPORT. Among those men who accessed the portal, the majority (209/331 =63%) were diagnosed in a private hospital and resided in a major city (214/331=65%). On average, men spent 3:20 min on the portal, with sexual function aspects receiving the most attention. Twenty‐three percent of men revisited the portal during the pilot. Most men found the portal easy to use, reassuring and informative, while 9% found the patient‐reported comparisons difficult to interpret.
Conclusion
A patient portal—enabling men to compare their patient‐reported outcomes with other similar men and providing access to information and resources—may be a scalable solution in addressing the complex supportive care needs of men with PCa on a population basis.
