Evaluating the Health Information system implementation and utilization in healthcare delivery

Introduction: Information and Communication Technology (ICT) with emphasis on Electronic Health Records (EHR) is growing steadily in most developing countries including Ghana. This is considered the impetus for achieving quality service delivery. The study is intended to evaluate the implementation and utilization of health information systems in health care delivery. Methodology: A descriptive cross-sectional study was conducted to achieve the study objective. The target population included health professionals from diverse settings who interact with Electronic Health Records, the District Health Information and Management System (DHIMS-2). The data collection approach relied on close and open-ended questionnaires, observations, and focus group discussions. The proportionate stratified and simple random sampling techniques were used to obtain a representative group of healthcare professionals. Descriptive statistics was used to analyze user satisfaction, benefits, and challenges of EHR/DHIMS-2. Moreover, Pearson correlation and linear regression analysis were used to analyze the Technology Acceptance Model for the end users. Results: The study revealed that perceived ease of use and usefulness could be significantly predicted to influence end-users’ attitude towards technology adoption. The results show significant association between the combined effects of attitude and usefulness on acceptance. Conclusion: Implementing EHR and DHIMS-2 within the confines of developing nations is recommended.