Open Access
The Effect of Service Quality and Product Diversity on Customer Loyalty: The Role of Customer Satisfaction and Word of Mouth
Publication type: Journal Article
Publication date: 2020-12-31
SJR: —
CiteScore: —
Impact factor: —
ISSN: 22884637, 22884645
Economics and Econometrics
Finance
Management Information Systems
Found
Nothing found, try to update filter.
Top-30
Journals
|
1
|
|
|
Business Process Management Journal
1 publication, 11.11%
|
|
|
Behavioral Sciences
1 publication, 11.11%
|
|
|
Sustainability
1 publication, 11.11%
|
|
|
Asia Pacific Journal of Marketing and Logistics
1 publication, 11.11%
|
|
|
Geneva Papers on Risk and Insurance: Issues and Practice
1 publication, 11.11%
|
|
|
Arab Gulf Journal of Scientific Research
1 publication, 11.11%
|
|
|
International Journal of Asian Business and Information Management
1 publication, 11.11%
|
|
|
Information (Switzerland)
1 publication, 11.11%
|
|
|
Logistique & Management
1 publication, 11.11%
|
|
|
1
|
Publishers
|
1
2
3
|
|
|
Emerald
3 publications, 33.33%
|
|
|
MDPI
3 publications, 33.33%
|
|
|
Springer Nature
1 publication, 11.11%
|
|
|
IGI Global
1 publication, 11.11%
|
|
|
Taylor & Francis
1 publication, 11.11%
|
|
|
1
2
3
|
- We do not take into account publications without a DOI.
- Statistics recalculated weekly.
Are you a researcher?
Create a profile to get free access to personal recommendations for colleagues and new articles.
Metrics
9
Total citations:
9
Citations from 2024:
5
(55.55%)
Cite this
GOST |
RIS |
BibTex |
MLA
Cite this
GOST
Copy
TJAHJANINGSIH E., NINGSIH D. H., UTOMO A. P. The Effect of Service Quality and Product Diversity on Customer Loyalty: The Role of Customer Satisfaction and Word of Mouth // Journal of Asian Finance, Economics and Business. 2020. Vol. 7. No. 12. pp. 481-490.
GOST all authors (up to 50)
Copy
TJAHJANINGSIH E., NINGSIH D. H., UTOMO A. P. The Effect of Service Quality and Product Diversity on Customer Loyalty: The Role of Customer Satisfaction and Word of Mouth // Journal of Asian Finance, Economics and Business. 2020. Vol. 7. No. 12. pp. 481-490.
Cite this
RIS
Copy
TY - JOUR
DO - 10.13106/jafeb.2020.vol7.no12.481
UR - https://doi.org/10.13106/jafeb.2020.vol7.no12.481
TI - The Effect of Service Quality and Product Diversity on Customer Loyalty: The Role of Customer Satisfaction and Word of Mouth
T2 - Journal of Asian Finance, Economics and Business
AU - TJAHJANINGSIH, E
AU - NINGSIH, D H
AU - UTOMO, A P
PY - 2020
DA - 2020/12/31
PB - Korea Distribution Science Association (KODISA)
SP - 481-490
IS - 12
VL - 7
SN - 2288-4637
SN - 2288-4645
ER -
Cite this
BibTex (up to 50 authors)
Copy
@article{2020_TJAHJANINGSIH,
author = {E TJAHJANINGSIH and D H NINGSIH and A P UTOMO},
title = {The Effect of Service Quality and Product Diversity on Customer Loyalty: The Role of Customer Satisfaction and Word of Mouth},
journal = {Journal of Asian Finance, Economics and Business},
year = {2020},
volume = {7},
publisher = {Korea Distribution Science Association (KODISA)},
month = {dec},
url = {https://doi.org/10.13106/jafeb.2020.vol7.no12.481},
number = {12},
pages = {481--490},
doi = {10.13106/jafeb.2020.vol7.no12.481}
}
Cite this
MLA
Copy
TJAHJANINGSIH, E., et al. “The Effect of Service Quality and Product Diversity on Customer Loyalty: The Role of Customer Satisfaction and Word of Mouth.” Journal of Asian Finance, Economics and Business, vol. 7, no. 12, Dec. 2020, pp. 481-490. https://doi.org/10.13106/jafeb.2020.vol7.no12.481.