Adapting Voice Assistant Technology for Older Adults: A Comprehensive Study on Usability, Learning Patterns, and Acceptance

This study investigates the integration, usability, and learning patterns associated with voice assistant technology among older adults, focusing on the “Amazon Echo Show 10, 3rd generation” as a case study. Conducted with 32 participants aged 55 and above in senior and complementary households, this research employs a mixed-method approach, incorporating qualitative interviews and quantitative voice command logging over a twelve-week period. Our findings reveal a high level of learnability and usability of the voice assistant, with 90% of participants finding the device easy to learn and use. The study further explores the patterns of voice assistant use, highlighting a preference for listening to music and seeking information, predominantly on weekends. Despite initial reservations, participants reported a high satisfaction level, with most not feeling monitored by the device. Key recommendations for manufacturers include prioritizing the design and user experience to cater to older adults’ needs, aiming to enhance their digital inclusion and participation. This study contributes to the human–computer interaction (HCI) field by providing insights into older adults’ interactions with voice assistant technology, emphasizing the importance of designing accessible and user-friendly digital solutions for the aging population.