Assessing Participation: Toward Long-Term Experiences, Trajectories and Maturity

Building knowledge on participation successes and failures is essential to enhance the overall quality and accountability of participatory processes. This paper relates to participatory assessment conducted in four cities, where 12 participatory workshops were organized, bringing together more than 230 participants. On-the-spot feedback was collected from the participants and generated 203 logbook entries, which helped define participant-related variables. Those variables in turn unfolded unique participatory trajectories for each participant. Four retrospective focus groups were then organized to bring qualitative, in-depth understanding to the participants’ expectations and (dis)satisfactions all along the participatory processes. On the basis of these empirical data, we developed a contextual, analytical tool to review participation in a longitudinal way. This qualitative tool articulates several intertwined influences: the level of satisfaction, the level of expectations and participatory background from the participants’ perspectives, as well as the participatory maturity from the organizing agency’s perspective. We argue that evaluating participation in the long term and in a transversal way, focusing on agencies’ and participants’ trajectories rather than uniquely on on-the-spot experiences, provides additional meaning to criteria applied to participation evaluation and teaches us more about participation quality and efficiency than repeated assessments of disconnected and isolated initiatives.