Advances in Electronic Government, Digital Divide, and Regional Development, pages 224-251

A Stakeholder's Analysis of the Effect of Mobile Money in Developing Countries

Publication typeBook Chapter
Publication date2021-01-01
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ISSN23269103, 23269111
Abstract

Understanding the stakeholders of mobile money services and systems in developing countries remain critical issues that need to be addressed. Using the Stakeholder Theory, along with the Diffusion of Innovation Theory and Unified Theory of Acceptance and Use of Technology, this study gathered data from 110 respondents to contribute to the understanding of the mobile money (Orange Money) stakeholders in Mali. The results characterized the stakeholders of the mobile money system and revealed that each stakeholder has its unique drivers and challenges towards the adoption of the mobile money system. These findings suggest that specific attention should be paid to each stakeholder by the mobile money operator in developing countries.

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