E-Government Service Delivery Performance

Assion Lawson-Body 1
, 
Jared Keengwe 1
, 
Laurence Mukankusi 1
, 
Abdou Illia 2
, 
Glenn Miller 1
1
 
2
 
Publication type: Book Chapter
Publication date: 2010-01-01
IGI Global
SJR: —
CiteScore: —
Impact factor: —
ISSN: 19352921, 1935293X
Abstract

E-government service delivery performance has been discussed in literature as a way governments use information technologies (IT) to deliver valuable services to their citizens at a lower cost. This article examines the effectiveness of Web site-supported Balanced Scorecard’s four dimensions (innovation and learning, internal process, veteran value proposition, and financial) in improving e-government service delivery performance. The study used content analysis to analyze the data obtained from a sample of 19 county veteran service officers (CVSOs) to test the hypotheses. CVSOs use Web sites to serve veterans on a Government-to-Citizen (G2C) basis.

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GOST Copy
Lawson-Body A. et al. E-Government Service Delivery Performance // Advances in Electronic Commerce. 2010. pp. 283-300.
GOST all authors (up to 50) Copy
Lawson-Body A., Keengwe J., Mukankusi L., Illia A., Miller G. E-Government Service Delivery Performance // Advances in Electronic Commerce. 2010. pp. 283-300.
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RIS Copy
TY - GENERIC
DO - 10.4018/978-1-60566-964-9.ch016
UR - https://doi.org/10.4018/978-1-60566-964-9.ch016
TI - E-Government Service Delivery Performance
T2 - Advances in Electronic Commerce
AU - Lawson-Body, Assion
AU - Keengwe, Jared
AU - Mukankusi, Laurence
AU - Illia, Abdou
AU - Miller, Glenn
PY - 2010
DA - 2010/01/01
PB - IGI Global
SP - 283-300
SN - 1935-2921
SN - 1935-293X
ER -
BibTex
Cite this
BibTex (up to 50 authors) Copy
@incollection{2010_Lawson-Body,
author = {Assion Lawson-Body and Jared Keengwe and Laurence Mukankusi and Abdou Illia and Glenn Miller},
title = {E-Government Service Delivery Performance},
publisher = {IGI Global},
year = {2010},
pages = {283--300},
month = {jan}
}