International Journal of Marketing & Distribution, volume 5, issue 2, pages 37-55

When and why does good service recovery improve consumer affinity?: An empirical study on intercultural service encounters

Keigo Taketani ¹

Shinichiro Terasaki ²

Komazawa university |

RITSUMEIKAN University |

Publication type: Journal Article

Publication date: 2022-12-22

Japan Society of Marketing and Distribution

Journal: International Journal of Marketing & Distribution

SJR: —

CiteScore: —

Impact factor: —

ISSN: 13459015, 21860939, 2432700X, 24327182

DOI: 10.5844/ijmd.5.2_37

Copy DOI

Found

	1
Cogent Business and Management	Cogent Business and Management, 1, 100% Cogent Business and Management 1 publication, 100%
	1

	1
Taylor & Francis	Taylor & Francis, 1, 100% Taylor & Francis 1 publication, 100%
	1

We do not take into account publications without a DOI.
Statistics recalculated only for publications connected to researchers, organizations and labs registered on the platform.
Statistics recalculated weekly.

Create a profile to get free access to personal recommendations for colleagues and new articles.

Metrics

Cite this

GOST | RIS | BibTex | MLA

Found error?

Publisher

Japan Society of Marketing and Distribution

Journal

SJR

—

CiteScore

—

Impact factor

—

ISSN

13459015 (Print)

21860939 (Electronic)

2432700X (Electronic)

24327182 (Print)