Open Access

Journal of Innovation and Knowledge

, volume 7 , issue 2 , pages 100171

How do digital capabilities affect firm performance? The mediating role of technological capabilities in the “new normal”

Jorge A Heredia ¹

Mauricio Castillo-Vergara ²

Cristian Geldes ³

Felix M. Carbajal Gamarra ⁴

Alejandro Flores ¹

Walter Heredia ⁵

Hide authors affiliations Show authors affiliations: 5 affiliations

School of Business, Universidad del Pacífico, Calle Sánchez Cerro 2141, Jesús María, Lima 11, Perú |

Departamento Gestión y Negocios. Universidad Alberto Hurtado. Erasmo Escala 1835. Oficina 206. Santiago. Chile |

Faculty of Economics and Business, Universidad Alberto Hurtado. Erasmo Escala 1835, Santiago, Chile |

⁴

Energy Engineering, University of Brasilia, FGA-UnB, St. Leste Projeção A - Gama Leste, Brasília 72444-240, DF, Brazil |

⁵

Facultad de Economía y Negocios, Universidad del Desarrollo, Santiago Chile |

Publication type: Journal Article

Publication date: 2022-04-01

Elsevier

Journal of Innovation and Knowledge

scimago Q1

wos Q1

SJR: 3.341

CiteScore: 20.5

Impact factor: 15.5

ISSN: 25307614, 2444569X

DOI: 10.1016/j.jik.2022.100171

Copy DOI

Management of Technology and Innovation

Economics and Econometrics

Business and International Management

Marketing

Abstract

This study proposes a model to explain the effect of digital capabilities on firm performance in the “new normal” context from a firm-level perspective. Moreover, it analyzes the mediating role of technological capabilities and the Human Development Index (HDI) in explaining firm performance. Our study used data from the World Bank's Enterprise Surveys 2020, which included 999 firms from 27 countries. We applied the methodological approach, partial least square structural equation modeling (PLS-SEM), to test the hypothetical model. The results show that digital capabilities positively influence firm performance only through technological capabilities. We also empirically demonstrate that digital skills in low HDI economies have a more significant indirect effect on firm performance than in high HDI countries. Finally, some promising avenues for future research and implications for managers and policymakers are suggested based on these findings.

Found

2 citations

Fernandes Cristina

129 publications, 5 602 citations, 487 reviews

h-index: 36

University of Porto

Loughborough University

University of Beira Interior

Research interests

Innovation

1 citation

Afshar Asghar

🥼

100 publications, 2 190 citations, 121 reviews

h-index: 25

Tecnológico de Monterrey

University of Zurich

Hebrew University of Jerusalem

Pontifical Catholic University of Peru

Research interests

Strategy

1 citation

Crespo Fernando

26 publications, 437 citations

h-index: 6

Universidad Alberto Hurtado

Research interests

Data Mining

Machine learning

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236

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GOST |

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GOST Copy

Heredia J. A. et al. How do digital capabilities affect firm performance? The mediating role of technological capabilities in the “new normal” // Journal of Innovation and Knowledge. 2022. Vol. 7. No. 2. p. 100171.

GOST all authors (up to 50) Copy

Heredia J. A., Castillo-Vergara M., Geldes C., Carbajal Gamarra F. M., Flores A., Heredia W. How do digital capabilities affect firm performance? The mediating role of technological capabilities in the “new normal” // Journal of Innovation and Knowledge. 2022. Vol. 7. No. 2. p. 100171.

RIS |

Cite this

RIS Copy

TY - JOUR

DO - 10.1016/j.jik.2022.100171

UR - https://doi.org/10.1016/j.jik.2022.100171

TI - How do digital capabilities affect firm performance? The mediating role of technological capabilities in the “new normal”

T2 - Journal of Innovation and Knowledge

AU - Heredia, Jorge A

AU - Castillo-Vergara, Mauricio

AU - Geldes, Cristian

AU - Carbajal Gamarra, Felix M.

AU - Flores, Alejandro

AU - Heredia, Walter

PY - 2022

DA - 2022/04/01

PB - Elsevier

SP - 100171

IS - 2

VL - 7

SN - 2530-7614

SN - 2444-569X

ER -

BibTex |

Cite this

BibTex (up to 50 authors) Copy

@article{2022_Heredia,

author = {Jorge A Heredia and Mauricio Castillo-Vergara and Cristian Geldes and Felix M. Carbajal Gamarra and Alejandro Flores and Walter Heredia},

title = {How do digital capabilities affect firm performance? The mediating role of technological capabilities in the “new normal”},

journal = {Journal of Innovation and Knowledge},

year = {2022},

volume = {7},

publisher = {Elsevier},

month = {apr},

url = {https://doi.org/10.1016/j.jik.2022.100171},

number = {2},

pages = {100171},

doi = {10.1016/j.jik.2022.100171}

}

MLA

Cite this

MLA Copy

Heredia, Jorge A., et al. “How do digital capabilities affect firm performance? The mediating role of technological capabilities in the “new normal”.” Journal of Innovation and Knowledge, vol. 7, no. 2, Apr. 2022, p. 100171. https://doi.org/10.1016/j.jik.2022.100171.

Publisher

Elsevier

Journal

Journal of Innovation and Knowledge

scimago Q1

wos Q1

SJR

3.341

CiteScore

20.5

Impact factor

15.5

ISSN

25307614 (Print)

2444569X (Print, Electronic)