International Review of Administrative Sciences

, volume 89 , issue 3 , pages 002085232210993

Does process matter more for predicting trust in government? Participation, performance, and process, in local government in Japan

Shaun Goldfinch ¹

KIYOSHI YAMAMOTO ²

Saizo Aoyagi ³

Hide authors affiliations Show authors affiliations: 3 affiliations

Curtin University and Australia and New Zealand School of Government, Australia |

University of Tokyo and Kamakura Women’s University, Japan |

Komazawa University, Japan |

Publication type: Journal Article

Publication date: 2022-05-18

SAGE

International Review of Administrative Sciences

scimago Q1

wos Q2

SJR: 1.133

CiteScore: 7.5

Impact factor: 2.6

ISSN: 00208523, 14617226

DOI: 10.1177/00208523221099395

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Sociology and Political Science

Public Administration

Abstract

Trust in government and its antecedents and development remain leading policy and research concerns. Drawing on a broadly representative online survey of 3100 respondents in Japan, we examine measures of trust in three local government actors. We find political participation is not associated with trust in local government, contrary to our expectations. Civic participation is associated with trust in the mayor, but not councillors or administrators. Satisfaction with services provided by local government, and positive perceptions of policy process, are associated with trust, with interactions suggesting process is the stronger antecedent. To develop greater trust in local government, it is important that public sector actors exhibit respect for rights and follow procedure, laws, and regulations, as well as deliver positive outcomes.

Points for practitioners

Building trust in government remains a key concern for policy makers, as it is related to successful adoption of policies. Trust in local government in Japan is related to perceived performance and citizen satisfaction. Civic participation is also related to some forms of trust in government. However, possibly more important are citizen perceptions that policy processes respect rights, procedures, and laws. To increase trust in government, practitioners need to practice, and show that they practice, good processes in developing and delivering policy, and show that policy leads to better perceived outcomes.

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Goldfinch S., YAMAMOTO K., Aoyagi S. Does process matter more for predicting trust in government? Participation, performance, and process, in local government in Japan // International Review of Administrative Sciences. 2022. Vol. 89. No. 3. p. 002085232210993.

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RIS |

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RIS Copy

TY - JOUR

DO - 10.1177/00208523221099395

UR - https://journals.sagepub.com/doi/10.1177/00208523221099395

TI - Does process matter more for predicting trust in government? Participation, performance, and process, in local government in Japan

T2 - International Review of Administrative Sciences

AU - Goldfinch, Shaun

AU - YAMAMOTO, KIYOSHI

AU - Aoyagi, Saizo

PY - 2022

DA - 2022/05/18

PB - SAGE

SP - 002085232210993

IS - 3

VL - 89

SN - 0020-8523

SN - 1461-7226

ER -

BibTex |

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BibTex (up to 50 authors) Copy

@article{2022_Goldfinch,

author = {Shaun Goldfinch and KIYOSHI YAMAMOTO and Saizo Aoyagi},

title = {Does process matter more for predicting trust in government? Participation, performance, and process, in local government in Japan},

journal = {International Review of Administrative Sciences},

year = {2022},

volume = {89},

publisher = {SAGE},

month = {may},

url = {https://journals.sagepub.com/doi/10.1177/00208523221099395},

number = {3},

pages = {002085232210993},

doi = {10.1177/00208523221099395}

}

MLA

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MLA Copy

Goldfinch, Shaun, et al. “Does process matter more for predicting trust in government? Participation, performance, and process, in local government in Japan.” International Review of Administrative Sciences, vol. 89, no. 3, May. 2022, p. 002085232210993. https://journals.sagepub.com/doi/10.1177/00208523221099395.

Publisher

SAGE

Journal

International Review of Administrative Sciences

scimago Q1

wos Q2

SJR

1.133

CiteScore

7.5

Impact factor

2.6

ISSN

00208523 (Print)

14617226 (Electronic)