International Journal of Customer Relationship Marketing and Management

IGI Global
IGI Global
ISSN: 19479247, 19479255

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SCImago
Q3
SJR
0.210
CiteScore
2.4
Categories
Business and International Management
Information Systems and Management
Management Information Systems
Marketing
Information Systems
Areas
Business, Management and Accounting
Computer Science
Decision Sciences
Years of issue
2018-2025
journal names
International Journal of Customer Relationship Marketing and Management
Publications
275
Citations
637
h-index
11
Publications
94
Citations
447
Top-3 organizations
Qatar University
Qatar University (18 publications)
Tanta University
Tanta University (13 publications)
Cairo University
Cairo University (10 publications)
Qatar University
Qatar University (9 publications)
Tanta University
Tanta University (8 publications)
Top-3 countries
Egypt (68 publications)
India (33 publications)
United Kingdom (28 publications)
Egypt (24 publications)
Saudi Arabia (17 publications)
Qatar (10 publications)

Most cited in 5 years

Found 
Found 

Top-100

Citing journals

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International Journal of Customer Relationship Marketing and Management
49 citations, 7.69%
Advances in Marketing, Customer Relationship Management, and E-Services
16 citations, 2.51%
International Journal of Online Marketing
13 citations, 2.04%
Journal of the Knowledge Economy
9 citations, 1.41%
Sustainability
8 citations, 1.26%
SAGE Open
7 citations, 1.1%
Advances in Electronic Commerce
7 citations, 1.1%
Journal of Advances in Management Research
6 citations, 0.94%
Management & Sustainability An Arab Review
6 citations, 0.94%
Handbook of Research on Global Hospitality and Tourism Management
6 citations, 0.94%
International Journal of Pharmaceutical and Healthcare Marketing
5 citations, 0.78%
Cogent Business and Management
5 citations, 0.78%
AIP Conference Proceedings
5 citations, 0.78%
Asia-Pacific Journal of Business Administration
4 citations, 0.63%
Banks and Bank Systems
4 citations, 0.63%
Journal of Islamic Marketing
4 citations, 0.63%
Journal of Marketing for Higher Education
4 citations, 0.63%
Management Decision
4 citations, 0.63%
Journal of Retailing and Consumer Services
4 citations, 0.63%
Journal of Risk and Financial Management
4 citations, 0.63%
Outsourcing Management for Supply Chain Operations and Logistics Service
4 citations, 0.63%
Journal of Strategic Marketing
3 citations, 0.47%
IEEE Transactions on Engineering Management
3 citations, 0.47%
International Journal of Bank Marketing
3 citations, 0.47%
Journal of Global Information Management
3 citations, 0.47%
Leadership and Organization Development Journal
3 citations, 0.47%
WSEAS Transactions on Business and Economics
3 citations, 0.47%
Journal of Enterprise Information Management
3 citations, 0.47%
Humanities and Social Sciences Communications
3 citations, 0.47%
Administrative Sciences
3 citations, 0.47%
Frontiers in Communication
3 citations, 0.47%
International Journal of Research in Business and Social Science (2147-4478)
3 citations, 0.47%
Handbook of Research on Global Business Opportunities
3 citations, 0.47%
International Journal of Environmental Research and Public Health
2 citations, 0.31%
Frontiers in Psychology
2 citations, 0.31%
Discrete Dynamics in Nature and Society
2 citations, 0.31%
International Journal of Emerging Markets
2 citations, 0.31%
IOP Conference Series: Earth and Environmental Science
2 citations, 0.31%
Tourism and Hospitality Research
2 citations, 0.31%
Business Process Management Journal
2 citations, 0.31%
Journal of Services Marketing
2 citations, 0.31%
Journal of Knowledge Management
2 citations, 0.31%
Studies in Systems, Decision and Control
2 citations, 0.31%
Journal of Research in Interactive Marketing
2 citations, 0.31%
IOP Conference Series: Materials Science and Engineering
2 citations, 0.31%
Review of Marketing Science
2 citations, 0.31%
International Journal of Sociotechnology and Knowledge Development
2 citations, 0.31%
Frontiers in Public Health
2 citations, 0.31%
Social Sciences
2 citations, 0.31%
Benchmarking
2 citations, 0.31%
International Journal of Listening
2 citations, 0.31%
International Journal of Contemporary Hospitality Management
2 citations, 0.31%
Research in Transportation Business and Management
2 citations, 0.31%
International Journal of Information Systems in the Service Sector
2 citations, 0.31%
Journal of Financial Services Marketing
2 citations, 0.31%
Journal of Engineering, Design and Technology
2 citations, 0.31%
Journal of Foodservice Business Research
2 citations, 0.31%
Kybernetes
2 citations, 0.31%
Procedia Computer Science
2 citations, 0.31%
Current Psychology
2 citations, 0.31%
Journal of Global Fashion Marketing
2 citations, 0.31%
Smart Innovation, Systems and Technologies
2 citations, 0.31%
Journal of Business and Industrial Marketing
2 citations, 0.31%
Journal of Product and Brand Management
2 citations, 0.31%
Human Factors and Ergonomics In Manufacturing
2 citations, 0.31%
International Journal of E-Services and Mobile Applications
2 citations, 0.31%
International Journal of Hospitality and Tourism Administration
2 citations, 0.31%
Service Science
2 citations, 0.31%
Journal of Hospitality and Tourism Management
2 citations, 0.31%
Journal of Relationship Marketing
2 citations, 0.31%
Journal of Open Innovation: Technology, Market, and Complexity
2 citations, 0.31%
Journal of Management Control
2 citations, 0.31%
PLoS ONE
2 citations, 0.31%
IEEE Access
2 citations, 0.31%
SN Business & Economics
2 citations, 0.31%
Future Business Journal
2 citations, 0.31%
Social Sciences & Humanities Open
2 citations, 0.31%
Marketing and Management of Innovations
2 citations, 0.31%
International Journal of Information Management Data Insights
2 citations, 0.31%
Journal of Hospitality and Tourism Insights
2 citations, 0.31%
International Hospitality Review
2 citations, 0.31%
Sustainable Futures
2 citations, 0.31%
REAd Revista Eletrônica de Administração (Porto Alegre)
2 citations, 0.31%
Advances in Electronic Government, Digital Divide, and Regional Development
2 citations, 0.31%
Handbook of Research on In-Country Determinants and Implications of Foreign Land Acquisitions
2 citations, 0.31%
Advances in Human Resources Management and Organizational Development
2 citations, 0.31%
Journal of Law and Sustainable Development
2 citations, 0.31%
Psychology and Education A Multidisciplinary Journal
2 citations, 0.31%
Journal of Political Marketing
1 citation, 0.16%
Tourism Recreation Research
1 citation, 0.16%
Journal of Intellectual Capital
1 citation, 0.16%
Quality Assurance in Education
1 citation, 0.16%
Lecture Notes in Computer Science
1 citation, 0.16%
Journal of Quality Assurance in Hospitality and Tourism
1 citation, 0.16%
Journal of Hospitality Marketing and Management
1 citation, 0.16%
Journal of Business Research
1 citation, 0.16%
Journal of China Tourism Research
1 citation, 0.16%
Journal of Travel and Tourism Marketing
1 citation, 0.16%
Journal of Service Theory and Practice
1 citation, 0.16%
International Journal of Enterprise Information Systems
1 citation, 0.16%
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Citing publishers

20
40
60
80
100
120
140
160
IGI Global
148 citations, 23.23%
Emerald
113 citations, 17.74%
Springer Nature
52 citations, 8.16%
Taylor & Francis
50 citations, 7.85%
Institute of Electrical and Electronics Engineers (IEEE)
41 citations, 6.44%
Elsevier
32 citations, 5.02%
MDPI
24 citations, 3.77%
SAGE
23 citations, 3.61%
Wiley
15 citations, 2.35%
Frontiers Media S.A.
8 citations, 1.26%
Walter de Gruyter
6 citations, 0.94%
LLC CPC Business Perspectives
6 citations, 0.94%
AIP Publishing
5 citations, 0.78%
IOP Publishing
4 citations, 0.63%
World Scientific and Engineering Academy and Society (WSEAS)
4 citations, 0.63%
Hindawi Limited
3 citations, 0.47%
Center for Strategic Studies in Business and Finance SSBFNET
3 citations, 0.47%
Public Library of Science (PLoS)
2 citations, 0.31%
Institute for Operations Research and the Management Sciences (INFORMS)
2 citations, 0.31%
Association for Computing Machinery (ACM)
2 citations, 0.31%
Sumy State University
2 citations, 0.31%
SciELO
2 citations, 0.31%
Centre for Evaluation in Education and Science (CEON/CEES)
2 citations, 0.31%
Scientific Research Publishing
2 citations, 0.31%
South Florida Publishing LLC
2 citations, 0.31%
Innovative Scholars and Researchers Alliance
2 citations, 0.31%
Cambridge University Press
1 citation, 0.16%
American Marketing Association
1 citation, 0.16%
World Scientific
1 citation, 0.16%
IOS Press
1 citation, 0.16%
Bentham Science Publishers Ltd.
1 citation, 0.16%
EDP Sciences
1 citation, 0.16%
American Society for Quality
1 citation, 0.16%
1 citation, 0.16%
1 citation, 0.16%
Index Copernicus
1 citation, 0.16%
Vilnius Gediminas Technical University
1 citation, 0.16%
Escola Brasileira de Administracao Publica da Fundacao Getulio Vargas
1 citation, 0.16%
Mackenzie Presbyterian University
1 citation, 0.16%
International Academy Publishing (IAP)
1 citation, 0.16%
Virtus Interpress
1 citation, 0.16%
CAIRN
1 citation, 0.16%
Human Kinetics
1 citation, 0.16%
AOSIS
1 citation, 0.16%
Hans Publishers
1 citation, 0.16%
Research Square Platform LLC
1 citation, 0.16%
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Publishing organizations

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8
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16
18
Qatar University
18 publications, 6.55%
Tanta University
13 publications, 4.73%
Cairo University
10 publications, 3.64%
Kafrelsheikh University
9 publications, 3.27%
Helwan University
9 publications, 3.27%
Birmingham City University
8 publications, 2.91%
University of Jordan
6 publications, 2.18%
University of Tehran
5 publications, 1.82%
United Arab Emirates University
5 publications, 1.82%
Shih Hsin University
5 publications, 1.82%
University of Sfax
5 publications, 1.82%
Imam Mohammad Ibn Saud Islamic University
4 publications, 1.45%
Umm al-Qura University
4 publications, 1.45%
Zayed University
4 publications, 1.45%
Banaras Hindu University
4 publications, 1.45%
Beirut Arab University
4 publications, 1.45%
Alexandria University
4 publications, 1.45%
Minia University
4 publications, 1.45%
Taif University
3 publications, 1.09%
University of Tabuk
3 publications, 1.09%
University of Delhi
3 publications, 1.09%
Abu Dhabi University
3 publications, 1.09%
Islamic Azad University, Tehran
3 publications, 1.09%
American University in Cairo
3 publications, 1.09%
Mansoura University
3 publications, 1.09%
Assiut University
3 publications, 1.09%
University of Bradford
3 publications, 1.09%
King Abdulaziz University
2 publications, 0.73%
Saudi Electronic University
2 publications, 0.73%
Iran University of Science and Technology
2 publications, 0.73%
Vellore Institute of Technology University
2 publications, 0.73%
Aligarh Muslim University
2 publications, 0.73%
Maulana Azad National Institute of Technology Bhopal
2 publications, 0.73%
Motilal Nehru National Institute of Technology Allahabad
2 publications, 0.73%
Khajeh Nasir Toosi University of Technology
2 publications, 0.73%
Amity University, Noida
2 publications, 0.73%
Al-Balqa Applied University
2 publications, 0.73%
Durban University of Technology
2 publications, 0.73%
Kasetsart University
2 publications, 0.73%
Sangmyung University
2 publications, 0.73%
Kyonggi University
2 publications, 0.73%
University of Ghana
2 publications, 0.73%
China University of Science and Technology
2 publications, 0.73%
University of Wisconsin–River Falls
2 publications, 0.73%
Cranfield University
2 publications, 0.73%
Beni-Suef University
2 publications, 0.73%
Suez Canal University
2 publications, 0.73%
Damanhour University
2 publications, 0.73%
Arab Academy for Science, Technology, and Maritime Transport
2 publications, 0.73%
Damietta University
2 publications, 0.73%
University of Huddersfield
2 publications, 0.73%
King Saud University
1 publication, 0.36%
Alfaisal University
1 publication, 0.36%
King Faisal University
1 publication, 0.36%
Najran University
1 publication, 0.36%
Qassim University
1 publication, 0.36%
Higher Colleges of Technology
1 publication, 0.36%
Birla Institute of Technology and Science, Pilani
1 publication, 0.36%
University of Mohaghegh Ardabili
1 publication, 0.36%
Abdul Wali Khan University
1 publication, 0.36%
University of Engineering and Technology, Peshawar
1 publication, 0.36%
Bahauddin Zakariya University
1 publication, 0.36%
Riphah International University
1 publication, 0.36%
University of Lahore
1 publication, 0.36%
Imam Abdulrahman Bin Faisal University
1 publication, 0.36%
Mazandaran University of Science and Technology
1 publication, 0.36%
Lovely Professional University
1 publication, 0.36%
National Institute of Technology Tiruchirappalli
1 publication, 0.36%
Andhra University
1 publication, 0.36%
Islamic Azad University South Tehran Branch
1 publication, 0.36%
Islamic Azad University Ardabil
1 publication, 0.36%
University of Veterinary and Animal Sciences
1 publication, 0.36%
Christ University
1 publication, 0.36%
Indian Institute of Management Calcutta
1 publication, 0.36%
Islamic Azad University Semnan
1 publication, 0.36%
Afyon Kocatepe University
1 publication, 0.36%
University of Qom
1 publication, 0.36%
Dr. Hari Singh Gour University
1 publication, 0.36%
University of Economics Ho Chi Minh City
1 publication, 0.36%
National Economics University
1 publication, 0.36%
Jaypee Institute of Information Technology
1 publication, 0.36%
Harbin Institute of Technology
1 publication, 0.36%
European University Cyprus
1 publication, 0.36%
Kuwait University
1 publication, 0.36%
American University of Kuwait
1 publication, 0.36%
Public Authority for Applied Education and Training
1 publication, 0.36%
Gulf University for Science and Technology
1 publication, 0.36%
University Putra Malaysia
1 publication, 0.36%
University of Science, Malaysia
1 publication, 0.36%
National University of Malaysia
1 publication, 0.36%
The MARA Technological University
1 publication, 0.36%
Multimedia University
1 publication, 0.36%
Sunway University
1 publication, 0.36%
Nanjing University of Aeronautics and Astronautics
1 publication, 0.36%
Northern University of Malaysia
1 publication, 0.36%
Lulea University of Technology
1 publication, 0.36%
Amman Arab University
1 publication, 0.36%
Al-Ahliyya Amman University
1 publication, 0.36%
German Jordanian University
1 publication, 0.36%
Al-Zaytoonah University of Jordan
1 publication, 0.36%
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8
10
12
14
16
18

Publishing organizations in 5 years

1
2
3
4
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7
8
9
Qatar University
9 publications, 9.57%
Tanta University
8 publications, 8.51%
Imam Mohammad Ibn Saud Islamic University
3 publications, 3.19%
Umm al-Qura University
3 publications, 3.19%
University of Sfax
3 publications, 3.19%
Minia University
3 publications, 3.19%
Helwan University
3 publications, 3.19%
Taif University
2 publications, 2.13%
University of Tabuk
2 publications, 2.13%
Saudi Electronic University
2 publications, 2.13%
United Arab Emirates University
2 publications, 2.13%
Kasetsart University
2 publications, 2.13%
Suez Canal University
2 publications, 2.13%
King Abdulaziz University
1 publication, 1.06%
Alfaisal University
1 publication, 1.06%
King Faisal University
1 publication, 1.06%
Najran University
1 publication, 1.06%
Qassim University
1 publication, 1.06%
Zayed University
1 publication, 1.06%
Higher Colleges of Technology
1 publication, 1.06%
Abdul Wali Khan University
1 publication, 1.06%
Bahauddin Zakariya University
1 publication, 1.06%
Riphah International University
1 publication, 1.06%
University of Lahore
1 publication, 1.06%
Imam Abdulrahman Bin Faisal University
1 publication, 1.06%
University of Economics Ho Chi Minh City
1 publication, 1.06%
National Economics University
1 publication, 1.06%
Amity University, Noida
1 publication, 1.06%
American University of Kuwait
1 publication, 1.06%
Public Authority for Applied Education and Training
1 publication, 1.06%
University of Science, Malaysia
1 publication, 1.06%
National University of Malaysia
1 publication, 1.06%
Sunway University
1 publication, 1.06%
Al-Ahliyya Amman University
1 publication, 1.06%
University of Jordan
1 publication, 1.06%
Hashemite University
1 publication, 1.06%
Xiamen University
1 publication, 1.06%
Communication University of China
1 publication, 1.06%
Oxford Brookes University
1 publication, 1.06%
Birla Institute of Technology, Mesra
1 publication, 1.06%
Beirut Arab University
1 publication, 1.06%
University of Sadat City
1 publication, 1.06%
University of Birmingham
1 publication, 1.06%
Cairo University
1 publication, 1.06%
University of the Free State
1 publication, 1.06%
University of Fort Hare
1 publication, 1.06%
Central University of Technology Free State
1 publication, 1.06%
Thammasat University
1 publication, 1.06%
New York University
1 publication, 1.06%
Dongseo University
1 publication, 1.06%
Kyonggi University
1 publication, 1.06%
University of Ghana
1 publication, 1.06%
Zagazig University
1 publication, 1.06%
Alexandria University
1 publication, 1.06%
University of Valencia
1 publication, 1.06%
Elizabeth City State University
1 publication, 1.06%
Badr University in Cairo
1 publication, 1.06%
Kafrelsheikh University
1 publication, 1.06%
Assiut University
1 publication, 1.06%
Beni-Suef University
1 publication, 1.06%
October University of Modern Sciences and Arts
1 publication, 1.06%
Damanhour University
1 publication, 1.06%
British University in Egypt
1 publication, 1.06%
Mawlana Bhashani Science and Technology University
1 publication, 1.06%
University of Plymouth
1 publication, 1.06%
École de Technologie Supérieure
1 publication, 1.06%
South East European University
1 publication, 1.06%
University of Kelaniya
1 publication, 1.06%
Universidad del Pacífico
1 publication, 1.06%
Universidad de Lima
1 publication, 1.06%
University of Suffolk
1 publication, 1.06%
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3
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5
6
7
8
9

Publishing countries

10
20
30
40
50
60
70
Egypt, 68, 24.73%
Egypt
68 publications, 24.73%
India, 33, 12%
India
33 publications, 12%
United Kingdom, 28, 10.18%
United Kingdom
28 publications, 10.18%
Saudi Arabia, 24, 8.73%
Saudi Arabia
24 publications, 8.73%
China, 20, 7.27%
China
20 publications, 7.27%
Qatar, 19, 6.91%
Qatar
19 publications, 6.91%
UAE, 18, 6.55%
UAE
18 publications, 6.55%
USA, 17, 6.18%
USA
17 publications, 6.18%
Jordan, 12, 4.36%
Jordan
12 publications, 4.36%
Iran, 12, 4.36%
Iran
12 publications, 4.36%
Malaysia, 9, 3.27%
Malaysia
9 publications, 3.27%
Tunisia, 9, 3.27%
Tunisia
9 publications, 3.27%
Bangladesh, 5, 1.82%
Bangladesh
5 publications, 1.82%
Pakistan, 5, 1.82%
Pakistan
5 publications, 1.82%
Republic of Korea, 5, 1.82%
Republic of Korea
5 publications, 1.82%
Lebanon, 4, 1.45%
Lebanon
4 publications, 1.45%
Kuwait, 3, 1.09%
Kuwait
3 publications, 1.09%
Thailand, 3, 1.09%
Thailand
3 publications, 1.09%
South Africa, 3, 1.09%
South Africa
3 publications, 1.09%
Vietnam, 2, 0.73%
Vietnam
2 publications, 0.73%
Ghana, 2, 0.73%
Ghana
2 publications, 0.73%
Greece, 2, 0.73%
Greece
2 publications, 0.73%
Spain, 2, 0.73%
Spain
2 publications, 0.73%
Italy, 2, 0.73%
Italy
2 publications, 0.73%
Turkey, 2, 0.73%
Turkey
2 publications, 0.73%
France, 1, 0.36%
France
1 publication, 0.36%
Australia, 1, 0.36%
Australia
1 publication, 0.36%
Guatemala, 1, 0.36%
Guatemala
1 publication, 0.36%
Denmark, 1, 0.36%
Denmark
1 publication, 0.36%
Canada, 1, 0.36%
Canada
1 publication, 0.36%
Cyprus, 1, 0.36%
Cyprus
1 publication, 0.36%
Malta, 1, 0.36%
Malta
1 publication, 0.36%
Peru, 1, 0.36%
Peru
1 publication, 0.36%
North Macedonia, 1, 0.36%
North Macedonia
1 publication, 0.36%
Trinidad and Tobago, 1, 0.36%
Trinidad and Tobago
1 publication, 0.36%
Philippines, 1, 0.36%
Philippines
1 publication, 0.36%
Sweden, 1, 0.36%
Sweden
1 publication, 0.36%
Sri Lanka, 1, 0.36%
Sri Lanka
1 publication, 0.36%
Japan, 1, 0.36%
Japan
1 publication, 0.36%
Kosovo, 1, 0.36%
Kosovo
1 publication, 0.36%
10
20
30
40
50
60
70

Publishing countries in 5 years

5
10
15
20
25
Egypt, 24, 25.53%
Egypt
24 publications, 25.53%
Saudi Arabia, 17, 18.09%
Saudi Arabia
17 publications, 18.09%
Qatar, 10, 10.64%
Qatar
10 publications, 10.64%
UAE, 6, 6.38%
UAE
6 publications, 6.38%
China, 3, 3.19%
China
3 publications, 3.19%
Malaysia, 3, 3.19%
Malaysia
3 publications, 3.19%
Pakistan, 3, 3.19%
Pakistan
3 publications, 3.19%
USA, 2, 2.13%
USA
2 publications, 2.13%
Bangladesh, 2, 2.13%
Bangladesh
2 publications, 2.13%
United Kingdom, 2, 2.13%
United Kingdom
2 publications, 2.13%
Vietnam, 2, 2.13%
Vietnam
2 publications, 2.13%
India, 2, 2.13%
India
2 publications, 2.13%
Jordan, 2, 2.13%
Jordan
2 publications, 2.13%
Thailand, 2, 2.13%
Thailand
2 publications, 2.13%
Tunisia, 2, 2.13%
Tunisia
2 publications, 2.13%
France, 1, 1.06%
France
1 publication, 1.06%
Ghana, 1, 1.06%
Ghana
1 publication, 1.06%
Spain, 1, 1.06%
Spain
1 publication, 1.06%
Kuwait, 1, 1.06%
Kuwait
1 publication, 1.06%
Lebanon, 1, 1.06%
Lebanon
1 publication, 1.06%
Peru, 1, 1.06%
Peru
1 publication, 1.06%
Republic of Korea, 1, 1.06%
Republic of Korea
1 publication, 1.06%
North Macedonia, 1, 1.06%
North Macedonia
1 publication, 1.06%
Sri Lanka, 1, 1.06%
Sri Lanka
1 publication, 1.06%
South Africa, 1, 1.06%
South Africa
1 publication, 1.06%
Kosovo, 1, 1.06%
Kosovo
1 publication, 1.06%
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25