Journal of Customer Service in Marketing & Management

The Haworth Press

ISSN: 10692533

Cobalt

Journal publications in Cobalt

Are you a researcher?

Create a profile to get free access to personal recommendations for colleagues and new articles.

Login with ORCID

journal names

Journal of Customer Service in Marketing & Management

All time from 2020

Publications

41

Citations

137

h-index

5

Publications

0

Citations

23

Top-3 citing journals

European Journal of Marketing

European Journal of Marketing (6 citations)

International Journal of Bank Marketing

International Journal of Bank Marketing (5 citations)

Journal of Retailing and Consumer Services

Journal of Retailing and Consumer Services (4 citations)

Most cited in 5 years

Found

Publication title

Found

Top-100

Citing journals

	1 2 3 4 5 6
European Journal of Marketing	European Journal of Marketing, 6, 4.38% European Journal of Marketing 6 citations, 4.38%
International Journal of Bank Marketing	International Journal of Bank Marketing, 5, 3.65% International Journal of Bank Marketing 5 citations, 3.65%
Journal of Retailing and Consumer Services	Journal of Retailing and Consumer Services, 4, 2.92% Journal of Retailing and Consumer Services 4 citations, 2.92%
Journal of Accounting and Organizational Change	Journal of Accounting and Organizational Change, 3, 2.19% Journal of Accounting and Organizational Change 3 citations, 2.19%
Industrial Marketing Management	Industrial Marketing Management, 3, 2.19% Industrial Marketing Management 3 citations, 2.19%
Journal of Services Marketing	Journal of Services Marketing, 3, 2.19% Journal of Services Marketing 3 citations, 2.19%
Journal of Marketing for Higher Education	Journal of Marketing for Higher Education, 3, 2.19% Journal of Marketing for Higher Education 3 citations, 2.19%
Services Marketing Quarterly	Services Marketing Quarterly, 3, 2.19% Services Marketing Quarterly 3 citations, 2.19%
Managerial Auditing Journal	Managerial Auditing Journal, 3, 2.19% Managerial Auditing Journal 3 citations, 2.19%
Health Marketing Quarterly	Health Marketing Quarterly, 3, 2.19% Health Marketing Quarterly 3 citations, 2.19%
International Journal of Service Industry Management	International Journal of Service Industry Management, 3, 2.19% International Journal of Service Industry Management 3 citations, 2.19%
Journal of Marketing Practice Applied Marketing Science	Journal of Marketing Practice Applied Marketing Science, 3, 2.19% Journal of Marketing Practice Applied Marketing Science 3 citations, 2.19%
Asian Journal of Accounting Research	Asian Journal of Accounting Research, 3, 2.19% Asian Journal of Accounting Research 3 citations, 2.19%
Journal of Customer Service in Marketing & Management	Journal of Customer Service in Marketing & Management, 3, 2.19% Journal of Customer Service in Marketing & Management 3 citations, 2.19%
Quality Assurance in Education	Quality Assurance in Education, 2, 1.46% Quality Assurance in Education 2 citations, 1.46%
Journal of Business Research	Journal of Business Research, 2, 1.46% Journal of Business Research 2 citations, 1.46%
Qualitative Market Research	Qualitative Market Research, 2, 1.46% Qualitative Market Research 2 citations, 1.46%
International Journal of Quality and Reliability Management	International Journal of Quality and Reliability Management, 2, 1.46% International Journal of Quality and Reliability Management 2 citations, 1.46%
Advances in Management Accounting	Advances in Management Accounting, 2, 1.46% Advances in Management Accounting 2 citations, 1.46%
Total Quality Management and Business Excellence	Total Quality Management and Business Excellence, 2, 1.46% Total Quality Management and Business Excellence 2 citations, 1.46%
Journal of Financial Services Marketing	Journal of Financial Services Marketing, 2, 1.46% Journal of Financial Services Marketing 2 citations, 1.46%
Journal of Business and Industrial Marketing	Journal of Business and Industrial Marketing, 2, 1.46% Journal of Business and Industrial Marketing 2 citations, 1.46%
SSRN Electronic Journal	SSRN Electronic Journal, 2, 1.46% SSRN Electronic Journal 2 citations, 1.46%
SN Business & Economics	SN Business & Economics, 2, 1.46% SN Business & Economics 2 citations, 1.46%
Managing Service Quality	Managing Service Quality, 2, 1.46% Managing Service Quality 2 citations, 1.46%
Handbook of Research on Global Business Opportunities	Handbook of Research on Global Business Opportunities, 2, 1.46% Handbook of Research on Global Business Opportunities 2 citations, 1.46%
Journal of Marketing Theory and Practice	Journal of Marketing Theory and Practice, 1, 0.73% Journal of Marketing Theory and Practice 1 citation, 0.73%
International Journal of Nonprofit and Voluntary Sector Marketing	International Journal of Nonprofit and Voluntary Sector Marketing, 1, 0.73% International Journal of Nonprofit and Voluntary Sector Marketing 1 citation, 0.73%
International Journal of Research in Marketing	International Journal of Research in Marketing, 1, 0.73% International Journal of Research in Marketing 1 citation, 0.73%
Journal of Librarianship and Information Science	Journal of Librarianship and Information Science, 1, 0.73% Journal of Librarianship and Information Science 1 citation, 0.73%
Journal of International Business Studies	Journal of International Business Studies, 1, 0.73% Journal of International Business Studies 1 citation, 0.73%
Journal of International Consumer Marketing	Journal of International Consumer Marketing, 1, 0.73% Journal of International Consumer Marketing 1 citation, 0.73%
Journal of Sport Management	Journal of Sport Management, 1, 0.73% Journal of Sport Management 1 citation, 0.73%
Decision Sciences	Decision Sciences, 1, 0.73% Decision Sciences 1 citation, 0.73%
Psychology and Marketing	Psychology and Marketing, 1, 0.73% Psychology and Marketing 1 citation, 0.73%
Marketing Education Review	Marketing Education Review, 1, 0.73% Marketing Education Review 1 citation, 0.73%
Zeitschrift für die gesamte Versicherungswissenschaft	Zeitschrift für die gesamte Versicherungswissenschaft, 1, 0.73% Zeitschrift für die gesamte Versicherungswissenschaft 1 citation, 0.73%
Annals of the International Communication Association	Annals of the International Communication Association, 1, 0.73% Annals of the International Communication Association 1 citation, 0.73%
Religions	Religions, 1, 0.73% Religions 1 citation, 0.73%
International Business Review	International Business Review, 1, 0.73% International Business Review 1 citation, 0.73%
International Journal of Contemporary Hospitality Management	International Journal of Contemporary Hospitality Management, 1, 0.73% International Journal of Contemporary Hospitality Management 1 citation, 0.73%
International Journal of Operations and Production Management	International Journal of Operations and Production Management, 1, 0.73% International Journal of Operations and Production Management 1 citation, 0.73%
Journal of Fashion Marketing and Management	Journal of Fashion Marketing and Management, 1, 0.73% Journal of Fashion Marketing and Management 1 citation, 0.73%
Journal of Management and Organization	Journal of Management and Organization, 1, 0.73% Journal of Management and Organization 1 citation, 0.73%
Journal of Business Economics and Management	Journal of Business Economics and Management, 1, 0.73% Journal of Business Economics and Management 1 citation, 0.73%
Advances in E-Business Research Series	Advances in E-Business Research Series, 1, 0.73% Advances in E-Business Research Series 1 citation, 0.73%
International Journal of Quality and Service Sciences	International Journal of Quality and Service Sciences, 1, 0.73% International Journal of Quality and Service Sciences 1 citation, 0.73%
Journal of Service Research	Journal of Service Research, 1, 0.73% Journal of Service Research 1 citation, 0.73%
Journal of Operations Management	Journal of Operations Management, 1, 0.73% Journal of Operations Management 1 citation, 0.73%
Library and Information Science Research	Library and Information Science Research, 1, 0.73% Library and Information Science Research 1 citation, 0.73%
Production and Operations Management	Production and Operations Management, 1, 0.73% Production and Operations Management 1 citation, 0.73%
Service Industries Journal	Service Industries Journal, 1, 0.73% Service Industries Journal 1 citation, 0.73%
Journal of Human Resources in Hospitality and Tourism	Journal of Human Resources in Hospitality and Tourism, 1, 0.73% Journal of Human Resources in Hospitality and Tourism 1 citation, 0.73%
Anatolia	Anatolia, 1, 0.73% Anatolia 1 citation, 0.73%
Quality in Higher Education	Quality in Higher Education, 1, 0.73% Quality in Higher Education 1 citation, 0.73%
Regulation and Governance	Regulation and Governance, 1, 0.73% Regulation and Governance 1 citation, 0.73%
SAGE Open	SAGE Open, 1, 0.73% SAGE Open 1 citation, 0.73%
International Review of Retail, Distribution and Consumer Research	International Review of Retail, Distribution and Consumer Research, 1, 0.73% International Review of Retail, Distribution and Consumer Research 1 citation, 0.73%
International Journal of Hospitality and Tourism Administration	International Journal of Hospitality and Tourism Administration, 1, 0.73% International Journal of Hospitality and Tourism Administration 1 citation, 0.73%
Transportation Research Record	Transportation Research Record, 1, 0.73% Transportation Research Record 1 citation, 0.73%
Journal of Relationship Marketing	Journal of Relationship Marketing, 1, 0.73% Journal of Relationship Marketing 1 citation, 0.73%
International Journal of Sports Marketing and Sponsorship	International Journal of Sports Marketing and Sponsorship, 1, 0.73% International Journal of Sports Marketing and Sponsorship 1 citation, 0.73%
Tourism and Hospitality Management	Tourism and Hospitality Management, 1, 0.73% Tourism and Hospitality Management 1 citation, 0.73%
Journal of Hospitality and Tourism Research	Journal of Hospitality and Tourism Research, 1, 0.73% Journal of Hospitality and Tourism Research 1 citation, 0.73%
Small Business Economics	Small Business Economics, 1, 0.73% Small Business Economics 1 citation, 0.73%
Journal of the Academy of Marketing Science	Journal of the Academy of Marketing Science, 1, 0.73% Journal of the Academy of Marketing Science 1 citation, 0.73%
International Journal of Asian Business and Information Management	International Journal of Asian Business and Information Management, 1, 0.73% International Journal of Asian Business and Information Management 1 citation, 0.73%
Journal of Retailing	Journal of Retailing, 1, 0.73% Journal of Retailing 1 citation, 0.73%
Asia Pacific Journal of Marketing and Logistics	Asia Pacific Journal of Marketing and Logistics, 1, 0.73% Asia Pacific Journal of Marketing and Logistics 1 citation, 0.73%
International Review on Public and Nonprofit Marketing	International Review on Public and Nonprofit Marketing, 1, 0.73% International Review on Public and Nonprofit Marketing 1 citation, 0.73%
Journal of Business Economics	Journal of Business Economics, 1, 0.73% Journal of Business Economics 1 citation, 0.73%
TQM Journal	TQM Journal, 1, 0.73% TQM Journal 1 citation, 0.73%
Cornell Hospitality Quarterly	Cornell Hospitality Quarterly, 1, 0.73% Cornell Hospitality Quarterly 1 citation, 0.73%
Journal of Risk and Financial Management	Journal of Risk and Financial Management, 1, 0.73% Journal of Risk and Financial Management 1 citation, 0.73%
International Journal of Advanced Research in Science Communication and Technology	International Journal of Advanced Research in Science Communication and Technology, 1, 0.73% International Journal of Advanced Research in Science Communication and Technology 1 citation, 0.73%
Journal of Hospitality & Leisure Marketing	Journal of Hospitality & Leisure Marketing, 1, 0.73% Journal of Hospitality & Leisure Marketing 1 citation, 0.73%
Work Study	Work Study, 1, 0.73% Work Study 1 citation, 0.73%
Journal of Professional Services Marketing	Journal of Professional Services Marketing, 1, 0.73% Journal of Professional Services Marketing 1 citation, 0.73%
Tourism, Hospitality & Event Management	Tourism, Hospitality & Event Management, 1, 0.73% Tourism, Hospitality & Event Management 1 citation, 0.73%

	1 2 3 4 5 6

Citing publishers

	5 10 15 20 25 30 35 40 45 50
Emerald	Emerald, 49, 35.77% Emerald 49 citations, 35.77%
Taylor & Francis	Taylor & Francis, 24, 17.52% Taylor & Francis 24 citations, 17.52%
Elsevier	Elsevier, 13, 9.49% Elsevier 13 citations, 9.49%
Springer Nature	Springer Nature, 11, 8.03% Springer Nature 11 citations, 8.03%
Wiley	Wiley, 6, 4.38% Wiley 6 citations, 4.38%
SAGE	SAGE, 6, 4.38% SAGE 6 citations, 4.38%
IGI Global	IGI Global, 4, 2.92% IGI Global 4 citations, 2.92%
The Haworth Press	The Haworth Press, 4, 2.92% The Haworth Press 4 citations, 2.92%
MDPI	MDPI, 2, 1.46% MDPI 2 citations, 1.46%
Social Science Electronic Publishing	Social Science Electronic Publishing, 2, 1.46% Social Science Electronic Publishing 2 citations, 1.46%
Cambridge University Press	Cambridge University Press, 1, 0.73% Cambridge University Press 1 citation, 0.73%
University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija	University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 1, 0.73% University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija 1 citation, 0.73%
Human Kinetics	Human Kinetics, 1, 0.73% Human Kinetics 1 citation, 0.73%
Naksh Solutions	Naksh Solutions, 1, 0.73% Naksh Solutions 1 citation, 0.73%
	5 10 15 20 25 30 35 40 45 50