Managing Service Quality

Emerald

ISSN: 09604529

Journal publications in Cobalt

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journal names

Managing Service Quality

All time from 2020

Publications

1 158

Citations

31 275

h-index

Top-3 citing journals

Managing Service Quality (998 citations)

Journal of Service Theory and Practice (591 citations)

Sustainability (550 citations)

Top-3 organizations

Karlstad University (29 publications)

National University of Singapore (17 publications)

University of Ulster (14 publications)

Top-3 countries

USA (192 publications)

United Kingdom (156 publications)

Australia (59 publications)

Most cited in 5 years

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Publications found: 0

	1000 2000 3000 4000 5000 6000 7000 8000 9000 10000
Emerald	Emerald, 9552, 30.54% Emerald 9552 citations, 30.54%
Taylor & Francis	Taylor & Francis, 4405, 14.08% Taylor & Francis 4405 citations, 14.08%
Elsevier	Elsevier, 4187, 13.39% Elsevier 4187 citations, 13.39%
Springer Nature	Springer Nature, 2455, 7.85% Springer Nature 2455 citations, 7.85%
IGI Global	IGI Global, 1445, 4.62% IGI Global 1445 citations, 4.62%
SAGE	SAGE, 1393, 4.45% SAGE 1393 citations, 4.45%
MDPI	MDPI, 1013, 3.24% MDPI 1013 citations, 3.24%
Wiley	Wiley, 932, 2.98% Wiley 932 citations, 2.98%
Institute of Electrical and Electronics Engineers (IEEE)	Institute of Electrical and Electronics Engineers (IEEE), 857, 2.74% Institute of Electrical and Electronics Engineers (IEEE) 857 citations, 2.74%
Social Science Electronic Publishing	Social Science Electronic Publishing, 329, 1.05% Social Science Electronic Publishing 329 citations, 1.05%
Frontiers Media S.A.	Frontiers Media S.A., 164, 0.52% Frontiers Media S.A. 164 citations, 0.52%
Walter de Gruyter	Walter de Gruyter, 107, 0.34% Walter de Gruyter 107 citations, 0.34%
Cognizant, LLC	Cognizant, LLC, 107, 0.34% Cognizant, LLC 107 citations, 0.34%
Association for Computing Machinery (ACM)	Association for Computing Machinery (ACM), 103, 0.33% Association for Computing Machinery (ACM) 103 citations, 0.33%
American Society for Quality	American Society for Quality, 94, 0.3% American Society for Quality 94 citations, 0.3%
World Scientific	World Scientific, 87, 0.28% World Scientific 87 citations, 0.28%
Scientific Research Publishing	Scientific Research Publishing, 75, 0.24% Scientific Research Publishing 75 citations, 0.24%
IOP Publishing	IOP Publishing, 73, 0.23% IOP Publishing 73 citations, 0.23%
Institute for Operations Research and the Management Sciences (INFORMS)	Institute for Operations Research and the Management Sciences (INFORMS), 65, 0.21% Institute for Operations Research and the Management Sciences (INFORMS) 65 citations, 0.21%
LLC CPC Business Perspectives	LLC CPC Business Perspectives, 54, 0.17% LLC CPC Business Perspectives 54 citations, 0.17%
Hindawi Limited	Hindawi Limited, 53, 0.17% Hindawi Limited 53 citations, 0.17%
Virtus Interpress	Virtus Interpress, 48, 0.15% Virtus Interpress 48 citations, 0.15%
EDP Sciences	EDP Sciences, 46, 0.15% EDP Sciences 46 citations, 0.15%
AOSIS	AOSIS, 46, 0.15% AOSIS 46 citations, 0.15%
Vilnius Gediminas Technical University	Vilnius Gediminas Technical University, 44, 0.14% Vilnius Gediminas Technical University 44 citations, 0.14%
Science Alert	Science Alert, 44, 0.14% Science Alert 44 citations, 0.14%
Centre for Evaluation in Education and Science (CEON/CEES)	Centre for Evaluation in Education and Science (CEON/CEES), 42, 0.13% Centre for Evaluation in Education and Science (CEON/CEES) 42 citations, 0.13%
CAIRN	CAIRN, 42, 0.13% CAIRN 42 citations, 0.13%
Oxford University Press	Oxford University Press, 38, 0.12% Oxford University Press 38 citations, 0.12%
Cambridge University Press	Cambridge University Press, 37, 0.12% Cambridge University Press 37 citations, 0.12%
Ovid Technologies (Wolters Kluwer Health)	Ovid Technologies (Wolters Kluwer Health), 37, 0.12% Ovid Technologies (Wolters Kluwer Health) 37 citations, 0.12%
N T C Publications Ltd.	N T C Publications Ltd., 37, 0.12% N T C Publications Ltd. 37 citations, 0.12%
JMIR Publications	JMIR Publications, 37, 0.12% JMIR Publications 37 citations, 0.12%
Trans Tech Publications	Trans Tech Publications, 31, 0.1% Trans Tech Publications 31 citations, 0.1%
Public Library of Science (PLoS)	Public Library of Science (PLoS), 31, 0.1% Public Library of Science (PLoS) 31 citations, 0.1%
AIP Publishing	AIP Publishing, 28, 0.09% AIP Publishing 28 citations, 0.09%
University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija	University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 28, 0.09% University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija 28 citations, 0.09%
SciELO	SciELO, 28, 0.09% SciELO 28 citations, 0.09%
Human Kinetics	Human Kinetics, 27, 0.09% Human Kinetics 27 citations, 0.09%
Korea Distribution Science Association (KODISA)	Korea Distribution Science Association (KODISA), 25, 0.08% Korea Distribution Science Association (KODISA) 25 citations, 0.08%
IntechOpen	IntechOpen, 24, 0.08% IntechOpen 24 citations, 0.08%
EJournal Publishing	EJournal Publishing, 22, 0.07% EJournal Publishing 22 citations, 0.07%
John Benjamins Publishing Company	John Benjamins Publishing Company, 20, 0.06% John Benjamins Publishing Company 20 citations, 0.06%
IOS Press	IOS Press, 19, 0.06% IOS Press 19 citations, 0.06%
Center for Strategic Studies in Business and Finance SSBFNET	Center for Strategic Studies in Business and Finance SSBFNET, 19, 0.06% Center for Strategic Studies in Business and Finance SSBFNET 19 citations, 0.06%
American Society of Civil Engineers (ASCE)	American Society of Civil Engineers (ASCE), 18, 0.06% American Society of Civil Engineers (ASCE) 18 citations, 0.06%
Associacao Brasileira de Engenharia de Producao - ABEPRO	Associacao Brasileira de Engenharia de Producao - ABEPRO, 18, 0.06% Associacao Brasileira de Engenharia de Producao - ABEPRO 18 citations, 0.06%
	, 15, 0.05% 15 citations, 0.05%
Academy of Management	Academy of Management, 15, 0.05% Academy of Management 15 citations, 0.05%
Fundacao Getulio Vargas, Escola de Administracao de Empresas de Sao Paulo	Fundacao Getulio Vargas, Escola de Administracao de Empresas de Sao Paulo, 14, 0.04% Fundacao Getulio Vargas, Escola de Administracao de Empresas de Sao Paulo 14 citations, 0.04%
Pamukkale Universitesi Sosyal Bilimler Enstitusu Dergisi	Pamukkale Universitesi Sosyal Bilimler Enstitusu Dergisi, 14, 0.04% Pamukkale Universitesi Sosyal Bilimler Enstitusu Dergisi 14 citations, 0.04%
European Academy of Management and Business Economics	European Academy of Management and Business Economics, 13, 0.04% European Academy of Management and Business Economics 13 citations, 0.04%
American Psychological Association (APA)	American Psychological Association (APA), 13, 0.04% American Psychological Association (APA) 13 citations, 0.04%
World Scientific and Engineering Academy and Society (WSEAS)	World Scientific and Engineering Academy and Society (WSEAS), 13, 0.04% World Scientific and Engineering Academy and Society (WSEAS) 13 citations, 0.04%
Universidade Federal de São Carlos	Universidade Federal de São Carlos, 13, 0.04% Universidade Federal de São Carlos 13 citations, 0.04%
Japan Marketing Academy	Japan Marketing Academy, 13, 0.04% Japan Marketing Academy 13 citations, 0.04%
F1000 Research	F1000 Research, 12, 0.04% F1000 Research 12 citations, 0.04%
Mary Ann Liebert	Mary Ann Liebert, 11, 0.04% Mary Ann Liebert 11 citations, 0.04%
	, 11, 0.04% 11 citations, 0.04%
Inderscience Publishers	Inderscience Publishers, 11, 0.04% Inderscience Publishers 11 citations, 0.04%
American Marketing Association	American Marketing Association, 10, 0.03% American Marketing Association 10 citations, 0.03%
Universidad Nacional de Colombia	Universidad Nacional de Colombia, 10, 0.03% Universidad Nacional de Colombia 10 citations, 0.03%
PeerJ	PeerJ, 10, 0.03% PeerJ 10 citations, 0.03%
South Florida Publishing LLC	South Florida Publishing LLC, 10, 0.03% South Florida Publishing LLC 10 citations, 0.03%
Hans Publishers	Hans Publishers, 10, 0.03% Hans Publishers 10 citations, 0.03%
American Society of Transportation and Logistics	American Society of Transportation and Logistics, 9, 0.03% American Society of Transportation and Logistics 9 citations, 0.03%
Bentham Science Publishers Ltd.	Bentham Science Publishers Ltd., 8, 0.03% Bentham Science Publishers Ltd. 8 citations, 0.03%
Akademiai Kiado	Akademiai Kiado, 8, 0.03% Akademiai Kiado 8 citations, 0.03%
Intellect	Intellect, 8, 0.03% Intellect 8 citations, 0.03%
	, 7, 0.02% 7 citations, 0.02%
Universitas Pendidikan Indonesia	Universitas Pendidikan Indonesia, 7, 0.02% Universitas Pendidikan Indonesia 7 citations, 0.02%
Mackenzie Presbyterian University	Mackenzie Presbyterian University, 7, 0.02% Mackenzie Presbyterian University 7 citations, 0.02%
National Cheng Kung University	National Cheng Kung University, 7, 0.02% National Cheng Kung University 7 citations, 0.02%
Mark Allen Group	Mark Allen Group, 7, 0.02% Mark Allen Group 7 citations, 0.02%
Thomas Telford	Thomas Telford, 7, 0.02% Thomas Telford 7 citations, 0.02%
Editura Economica	Editura Economica, 6, 0.02% Editura Economica 6 citations, 0.02%
Gyandhara International Academic Publications	Gyandhara International Academic Publications, 6, 0.02% Gyandhara International Academic Publications 6 citations, 0.02%
SAE International	SAE International, 6, 0.02% SAE International 6 citations, 0.02%
University of California Press	University of California Press, 5, 0.02% University of California Press 5 citations, 0.02%
Akdeniz University Publishing Hous	Akdeniz University Publishing Hous, 5, 0.02% Akdeniz University Publishing Hous 5 citations, 0.02%
Oxford Brookes University	Oxford Brookes University, 5, 0.02% Oxford Brookes University 5 citations, 0.02%
Taylor's University	Taylor's University, 5, 0.02% Taylor's University 5 citations, 0.02%
Sumy State University	Sumy State University, 5, 0.02% Sumy State University 5 citations, 0.02%
Academic Journals	Academic Journals, 5, 0.02% Academic Journals 5 citations, 0.02%
BMJ	BMJ, 5, 0.02% BMJ 5 citations, 0.02%
Culinary Science & Hospitality Research	Culinary Science & Hospitality Research, 5, 0.02% Culinary Science & Hospitality Research 5 citations, 0.02%
SVKM'S Narsee Monjee Institute of Management Studies (NMIMS), Deem-to-be-University, Hyderabad	SVKM'S Narsee Monjee Institute of Management Studies (NMIMS), Deem-to-be-University, Hyderabad, 5, 0.02% SVKM'S Narsee Monjee Institute of Management Studies (NMIMS), Deem-to-be-University, Hyderabad 5 citations, 0.02%
American Institute of Mathematical Sciences (AIMS)	American Institute of Mathematical Sciences (AIMS), 4, 0.01% American Institute of Mathematical Sciences (AIMS) 4 citations, 0.01%
Instituto Nacional de Investigacion y Tecnologia Agraria y Alimentaria	Instituto Nacional de Investigacion y Tecnologia Agraria y Alimentaria, 4, 0.01% Instituto Nacional de Investigacion y Tecnologia Agraria y Alimentaria 4 citations, 0.01%
Escola Brasileira de Administracao Publica da Fundacao Getulio Vargas	Escola Brasileira de Administracao Publica da Fundacao Getulio Vargas, 4, 0.01% Escola Brasileira de Administracao Publica da Fundacao Getulio Vargas 4 citations, 0.01%
Vilnius University Press	Vilnius University Press, 4, 0.01% Vilnius University Press 4 citations, 0.01%
Association of Professional Managers in South Africa	Association of Professional Managers in South Africa, 4, 0.01% Association of Professional Managers in South Africa 4 citations, 0.01%
Fakulteta za Organizacijske Vede, Univerza v Mariboru	Fakulteta za Organizacijske Vede, Univerza v Mariboru, 4, 0.01% Fakulteta za Organizacijske Vede, Univerza v Mariboru 4 citations, 0.01%
Brazilian Administration Review	Brazilian Administration Review, 4, 0.01% Brazilian Administration Review 4 citations, 0.01%
Stowarzyszenie Menedzerow Jakosci i Produkcji	Stowarzyszenie Menedzerow Jakosci i Produkcji, 4, 0.01% Stowarzyszenie Menedzerow Jakosci i Produkcji 4 citations, 0.01%
Consortium Erudit	Consortium Erudit, 4, 0.01% Consortium Erudit 4 citations, 0.01%
International Journal of Social Sciences and Education Research	International Journal of Social Sciences and Education Research, 4, 0.01% International Journal of Social Sciences and Education Research 4 citations, 0.01%
Hogrefe Publishing Group	Hogrefe Publishing Group, 4, 0.01% Hogrefe Publishing Group 4 citations, 0.01%
Inovatus Usluge d.o.o.	Inovatus Usluge d.o.o., 4, 0.01% Inovatus Usluge d.o.o. 4 citations, 0.01%
Holy Spirit University of Kaslik	Holy Spirit University of Kaslik, 4, 0.01% Holy Spirit University of Kaslik 4 citations, 0.01%
Show all (70 more)
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	5 10 15 20 25 30
Karlstad University	Karlstad University, 29, 2.5% Karlstad University 29 publications, 2.5%
National University of Singapore	National University of Singapore, 17, 1.47% National University of Singapore 17 publications, 1.47%
University of Ulster	University of Ulster, 14, 1.21% University of Ulster 14 publications, 1.21%
University of Warwick	University of Warwick, 12, 1.04% University of Warwick 12 publications, 1.04%
Monash University	Monash University, 12, 1.04% Monash University 12 publications, 1.04%
University of Stirling	University of Stirling, 9, 0.78% University of Stirling 9 publications, 0.78%
Aegean University	Aegean University, 8, 0.69% Aegean University 8 publications, 0.69%
Embry–Riddle Aeronautical University	Embry–Riddle Aeronautical University, 8, 0.69% Embry–Riddle Aeronautical University 8 publications, 0.69%
Hanken School of Economics	Hanken School of Economics, 7, 0.6% Hanken School of Economics 7 publications, 0.6%
Edith Cowan University	Edith Cowan University, 7, 0.6% Edith Cowan University 7 publications, 0.6%
Erasmus University Rotterdam	Erasmus University Rotterdam, 6, 0.52% Erasmus University Rotterdam 6 publications, 0.52%
Eastern Mediterranean University	Eastern Mediterranean University, 5, 0.43% Eastern Mediterranean University 5 publications, 0.43%
Tampere University	Tampere University, 5, 0.43% Tampere University 5 publications, 0.43%
Stockholm University	Stockholm University, 5, 0.43% Stockholm University 5 publications, 0.43%
Maastricht University	Maastricht University, 5, 0.43% Maastricht University 5 publications, 0.43%
University of Auckland	University of Auckland, 5, 0.43% University of Auckland 5 publications, 0.43%
University of Queensland	University of Queensland, 5, 0.43% University of Queensland 5 publications, 0.43%
Aristotle University of Thessaloniki	Aristotle University of Thessaloniki, 5, 0.43% Aristotle University of Thessaloniki 5 publications, 0.43%
Bournemouth University	Bournemouth University, 5, 0.43% Bournemouth University 5 publications, 0.43%
University of Sharjah	University of Sharjah, 4, 0.35% University of Sharjah 4 publications, 0.35%
American University of Sharjah	American University of Sharjah, 4, 0.35% American University of Sharjah 4 publications, 0.35%
University of Liège	University of Liège, 4, 0.35% University of Liège 4 publications, 0.35%
Western Sydney University	Western Sydney University, 4, 0.35% Western Sydney University 4 publications, 0.35%
University of Manchester	University of Manchester, 4, 0.35% University of Manchester 4 publications, 0.35%
Florida State University	Florida State University, 4, 0.35% Florida State University 4 publications, 0.35%
National Taiwan University	National Taiwan University, 4, 0.35% National Taiwan University 4 publications, 0.35%
Loughborough University	Loughborough University, 4, 0.35% Loughborough University 4 publications, 0.35%
Royal Melbourne Institute of Technology	Royal Melbourne Institute of Technology, 4, 0.35% Royal Melbourne Institute of Technology 4 publications, 0.35%
University of Wollongong	University of Wollongong, 4, 0.35% University of Wollongong 4 publications, 0.35%
North Carolina State University	North Carolina State University, 4, 0.35% North Carolina State University 4 publications, 0.35%
City University of Hong Kong	City University of Hong Kong, 4, 0.35% City University of Hong Kong 4 publications, 0.35%
Hong Kong Polytechnic University	Hong Kong Polytechnic University, 4, 0.35% Hong Kong Polytechnic University 4 publications, 0.35%
University of Zaragoza	University of Zaragoza, 4, 0.35% University of Zaragoza 4 publications, 0.35%
Koc University	Koc University, 3, 0.26% Koc University 3 publications, 0.26%
Ghent University	Ghent University, 3, 0.26% Ghent University 3 publications, 0.26%
Chalmers University of Technology	Chalmers University of Technology, 3, 0.26% Chalmers University of Technology 3 publications, 0.26%
Linköping University	Linköping University, 3, 0.26% Linköping University 3 publications, 0.26%
University of Gothenburg	University of Gothenburg, 3, 0.26% University of Gothenburg 3 publications, 0.26%
Mid Sweden University	Mid Sweden University, 3, 0.26% Mid Sweden University 3 publications, 0.26%
Halmstad University	Halmstad University, 3, 0.26% Halmstad University 3 publications, 0.26%
Nottingham Trent University	Nottingham Trent University, 3, 0.26% Nottingham Trent University 3 publications, 0.26%
University of Catania	University of Catania, 3, 0.26% University of Catania 3 publications, 0.26%
Pennsylvania State University	Pennsylvania State University, 3, 0.26% Pennsylvania State University 3 publications, 0.26%
Macquarie University	Macquarie University, 3, 0.26% Macquarie University 3 publications, 0.26%
Auburn University	Auburn University, 3, 0.26% Auburn University 3 publications, 0.26%
Oregon State University	Oregon State University, 3, 0.26% Oregon State University 3 publications, 0.26%
Ohio State University	Ohio State University, 3, 0.26% Ohio State University 3 publications, 0.26%
Hellenic Open University	Hellenic Open University, 3, 0.26% Hellenic Open University 3 publications, 0.26%
Athens University of Economics and Business	Athens University of Economics and Business, 3, 0.26% Athens University of Economics and Business 3 publications, 0.26%
University of Piraeus	University of Piraeus, 3, 0.26% University of Piraeus 3 publications, 0.26%
University of Illinois Urbana-Champaign	University of Illinois Urbana-Champaign, 3, 0.26% University of Illinois Urbana-Champaign 3 publications, 0.26%
Grand Valley State University	Grand Valley State University, 3, 0.26% Grand Valley State University 3 publications, 0.26%
Lancaster University	Lancaster University, 3, 0.26% Lancaster University 3 publications, 0.26%
Northumbria University	Northumbria University, 3, 0.26% Northumbria University 3 publications, 0.26%
De Montfort University	De Montfort University, 3, 0.26% De Montfort University 3 publications, 0.26%
East Tennessee State University	East Tennessee State University, 3, 0.26% East Tennessee State University 3 publications, 0.26%
Heriot-Watt University	Heriot-Watt University, 3, 0.26% Heriot-Watt University 3 publications, 0.26%
Dokuz Eylül University	Dokuz Eylül University, 2, 0.17% Dokuz Eylül University 2 publications, 0.17%
University of Jammu	University of Jammu, 2, 0.17% University of Jammu 2 publications, 0.17%
Lulea University of Technology	Lulea University of Technology, 2, 0.17% Lulea University of Technology 2 publications, 0.17%
Linnaeus University	Linnaeus University, 2, 0.17% Linnaeus University 2 publications, 0.17%
University of Zurich	University of Zurich, 2, 0.17% University of Zurich 2 publications, 0.17%
Nankai University	Nankai University, 2, 0.17% Nankai University 2 publications, 0.17%
Eindhoven University of Technology	Eindhoven University of Technology, 2, 0.17% Eindhoven University of Technology 2 publications, 0.17%
University of Naples Federico II	University of Naples Federico II, 2, 0.17% University of Naples Federico II 2 publications, 0.17%
University of St. Gallen	University of St. Gallen, 2, 0.17% University of St. Gallen 2 publications, 0.17%
Sultan Qaboos University	Sultan Qaboos University, 2, 0.17% Sultan Qaboos University 2 publications, 0.17%
University of Turku	University of Turku, 2, 0.17% University of Turku 2 publications, 0.17%
University of Liverpool	University of Liverpool, 2, 0.17% University of Liverpool 2 publications, 0.17%
Manchester Metropolitan University	Manchester Metropolitan University, 2, 0.17% Manchester Metropolitan University 2 publications, 0.17%
Michigan State University	Michigan State University, 2, 0.17% Michigan State University 2 publications, 0.17%
National Central University	National Central University, 2, 0.17% National Central University 2 publications, 0.17%
Cornell University	Cornell University, 2, 0.17% Cornell University 2 publications, 0.17%
Birmingham City University	Birmingham City University, 2, 0.17% Birmingham City University 2 publications, 0.17%
National University of Kaohsiung	National University of Kaohsiung, 2, 0.17% National University of Kaohsiung 2 publications, 0.17%
Chaoyang University of Technology	Chaoyang University of Technology, 2, 0.17% Chaoyang University of Technology 2 publications, 0.17%
Tunghai University	Tunghai University, 2, 0.17% Tunghai University 2 publications, 0.17%
University of Canterbury	University of Canterbury, 2, 0.17% University of Canterbury 2 publications, 0.17%
Lincoln University	Lincoln University, 2, 0.17% Lincoln University 2 publications, 0.17%
University of Melbourne	University of Melbourne, 2, 0.17% University of Melbourne 2 publications, 0.17%
University of Adelaide	University of Adelaide, 2, 0.17% University of Adelaide 2 publications, 0.17%
Deakin University	Deakin University, 2, 0.17% Deakin University 2 publications, 0.17%
Griffith University	Griffith University, 2, 0.17% Griffith University 2 publications, 0.17%
La Trobe University	La Trobe University, 2, 0.17% La Trobe University 2 publications, 0.17%
University of Newcastle Australia	University of Newcastle Australia, 2, 0.17% University of Newcastle Australia 2 publications, 0.17%
Victoria University (Australia)	Victoria University (Australia), 2, 0.17% Victoria University (Australia) 2 publications, 0.17%
Dalhousie University	Dalhousie University, 2, 0.17% Dalhousie University 2 publications, 0.17%
Northern Illinois University	Northern Illinois University, 2, 0.17% Northern Illinois University 2 publications, 0.17%
San Diego State University	San Diego State University, 2, 0.17% San Diego State University 2 publications, 0.17%
University of Texas at Austin	University of Texas at Austin, 2, 0.17% University of Texas at Austin 2 publications, 0.17%
Queen's University Belfast	Queen's University Belfast, 2, 0.17% Queen's University Belfast 2 publications, 0.17%
Vanderbilt University	Vanderbilt University, 2, 0.17% Vanderbilt University 2 publications, 0.17%
University of the West Indies at St. Augustine	University of the West Indies at St. Augustine, 2, 0.17% University of the West Indies at St. Augustine 2 publications, 0.17%
University of Thessaly	University of Thessaly, 2, 0.17% University of Thessaly 2 publications, 0.17%
University of Ioannina	University of Ioannina, 2, 0.17% University of Ioannina 2 publications, 0.17%
University of the Basque Country	University of the Basque Country, 2, 0.17% University of the Basque Country 2 publications, 0.17%
University of Wisconsin–Oshkosh	University of Wisconsin–Oshkosh, 2, 0.17% University of Wisconsin–Oshkosh 2 publications, 0.17%
Tecnológico de Monterrey	Tecnológico de Monterrey, 2, 0.17% Tecnológico de Monterrey 2 publications, 0.17%
University of Porto	University of Porto, 2, 0.17% University of Porto 2 publications, 0.17%
Sheffield Hallam University	Sheffield Hallam University, 2, 0.17% Sheffield Hallam University 2 publications, 0.17%
Show all (70 more)
	5 10 15 20 25 30

	20 40 60 80 100 120 140 160 180 200
USA	USA, 192, 16.58% USA 192 publications, 16.58%
United Kingdom	United Kingdom, 156, 13.47% United Kingdom 156 publications, 13.47%
Australia	Australia, 59, 5.09% Australia 59 publications, 5.09%
Sweden	Sweden, 55, 4.75% Sweden 55 publications, 4.75%
China	China, 51, 4.4% China 51 publications, 4.4%
Canada	Canada, 28, 2.42% Canada 28 publications, 2.42%
Greece	Greece, 27, 2.33% Greece 27 publications, 2.33%
Finland	Finland, 23, 1.99% Finland 23 publications, 1.99%
Singapore	Singapore, 22, 1.9% Singapore 22 publications, 1.9%
Norway	Norway, 17, 1.47% Norway 17 publications, 1.47%
Spain	Spain, 13, 1.12% Spain 13 publications, 1.12%
Netherlands	Netherlands, 13, 1.12% Netherlands 13 publications, 1.12%
New Zealand	New Zealand, 13, 1.12% New Zealand 13 publications, 1.12%
Germany	Germany, 12, 1.04% Germany 12 publications, 1.04%
Turkey	Turkey, 12, 1.04% Turkey 12 publications, 1.04%
Italy	Italy, 10, 0.86% Italy 10 publications, 0.86%
Republic of Korea	Republic of Korea, 9, 0.78% Republic of Korea 9 publications, 0.78%
Belgium	Belgium, 8, 0.69% Belgium 8 publications, 0.69%
India	India, 8, 0.69% India 8 publications, 0.69%
UAE	UAE, 8, 0.69% UAE 8 publications, 0.69%
Switzerland	Switzerland, 8, 0.69% Switzerland 8 publications, 0.69%
Ireland	Ireland, 7, 0.6% Ireland 7 publications, 0.6%
France	France, 6, 0.52% France 6 publications, 0.52%
Malaysia	Malaysia, 6, 0.52% Malaysia 6 publications, 0.52%
Portugal	Portugal, 5, 0.43% Portugal 5 publications, 0.43%
Austria	Austria, 5, 0.43% Austria 5 publications, 0.43%
Cyprus	Cyprus, 4, 0.35% Cyprus 4 publications, 0.35%
Thailand	Thailand, 4, 0.35% Thailand 4 publications, 0.35%
Japan	Japan, 4, 0.35% Japan 4 publications, 0.35%
Denmark	Denmark, 3, 0.26% Denmark 3 publications, 0.26%
Indonesia	Indonesia, 3, 0.26% Indonesia 3 publications, 0.26%
South Africa	South Africa, 3, 0.26% South Africa 3 publications, 0.26%
Argentina	Argentina, 2, 0.17% Argentina 2 publications, 0.17%
Israel	Israel, 2, 0.17% Israel 2 publications, 0.17%
Mauritius	Mauritius, 2, 0.17% Mauritius 2 publications, 0.17%
Mexico	Mexico, 2, 0.17% Mexico 2 publications, 0.17%
Oman	Oman, 2, 0.17% Oman 2 publications, 0.17%
Trinidad and Tobago	Trinidad and Tobago, 2, 0.17% Trinidad and Tobago 2 publications, 0.17%
Croatia	Croatia, 2, 0.17% Croatia 2 publications, 0.17%
Brazil	Brazil, 1, 0.09% Brazil 1 publication, 0.09%
Vietnam	Vietnam, 1, 0.09% Vietnam 1 publication, 0.09%
Ghana	Ghana, 1, 0.09% Ghana 1 publication, 0.09%
Iraq	Iraq, 1, 0.09% Iraq 1 publication, 0.09%
Iran	Iran, 1, 0.09% Iran 1 publication, 0.09%
Luxembourg	Luxembourg, 1, 0.09% Luxembourg 1 publication, 0.09%
Nigeria	Nigeria, 1, 0.09% Nigeria 1 publication, 0.09%
Panama	Panama, 1, 0.09% Panama 1 publication, 0.09%
Poland	Poland, 1, 0.09% Poland 1 publication, 0.09%
Saudi Arabia	Saudi Arabia, 1, 0.09% Saudi Arabia 1 publication, 0.09%
Slovenia	Slovenia, 1, 0.09% Slovenia 1 publication, 0.09%
Philippines	Philippines, 1, 0.09% Philippines 1 publication, 0.09%
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Managing Service Quality

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Most cited in 5 years

Top-100

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Rego Arménio

	100 200 300 400 500 600 700 800 900 1000
Managing Service Quality	Managing Service Quality, 998, 3.19% Managing Service Quality 998 citations, 3.19%
Journal of Service Theory and Practice	Journal of Service Theory and Practice, 591, 1.89% Journal of Service Theory and Practice 591 citations, 1.89%
Sustainability	Sustainability, 550, 1.76% Sustainability 550 citations, 1.76%
Total Quality Management and Business Excellence	Total Quality Management and Business Excellence, 507, 1.62% Total Quality Management and Business Excellence 507 citations, 1.62%
International Journal of Quality and Reliability Management	International Journal of Quality and Reliability Management, 505, 1.61% International Journal of Quality and Reliability Management 505 citations, 1.61%
Journal of Retailing and Consumer Services	Journal of Retailing and Consumer Services, 498, 1.59% Journal of Retailing and Consumer Services 498 citations, 1.59%
Journal of Services Marketing	Journal of Services Marketing, 388, 1.24% Journal of Services Marketing 388 citations, 1.24%
TQM Journal	TQM Journal, 385, 1.23% TQM Journal 385 citations, 1.23%
International Journal of Bank Marketing	International Journal of Bank Marketing, 378, 1.21% International Journal of Bank Marketing 378 citations, 1.21%
International Journal of Contemporary Hospitality Management	International Journal of Contemporary Hospitality Management, 372, 1.19% International Journal of Contemporary Hospitality Management 372 citations, 1.19%
International Journal of Hospitality Management	International Journal of Hospitality Management, 356, 1.14% International Journal of Hospitality Management 356 citations, 1.14%
Journal of Business Research	Journal of Business Research, 316, 1.01% Journal of Business Research 316 citations, 1.01%
SSRN Electronic Journal	SSRN Electronic Journal, 302, 0.97% SSRN Electronic Journal 302 citations, 0.97%
International Journal of Quality and Service Sciences	International Journal of Quality and Service Sciences, 269, 0.86% International Journal of Quality and Service Sciences 269 citations, 0.86%
Service Industries Journal	Service Industries Journal, 266, 0.85% Service Industries Journal 266 citations, 0.85%
Journal of Service Management	Journal of Service Management, 241, 0.77% Journal of Service Management 241 citations, 0.77%
Benchmarking	Benchmarking, 197, 0.63% Benchmarking 197 citations, 0.63%
Asia Pacific Journal of Marketing and Logistics	Asia Pacific Journal of Marketing and Logistics, 185, 0.59% Asia Pacific Journal of Marketing and Logistics 185 citations, 0.59%
Tourism Management	Tourism Management, 171, 0.55% Tourism Management 171 citations, 0.55%
European Journal of Marketing	European Journal of Marketing, 170, 0.54% European Journal of Marketing 170 citations, 0.54%
International Journal of Health Care Quality Assurance	International Journal of Health Care Quality Assurance, 168, 0.54% International Journal of Health Care Quality Assurance 168 citations, 0.54%
Service Business	Service Business, 154, 0.49% Service Business 154 citations, 0.49%
International Journal of Retail and Distribution Management	International Journal of Retail and Distribution Management, 151, 0.48% International Journal of Retail and Distribution Management 151 citations, 0.48%
Industrial Marketing Management	Industrial Marketing Management, 149, 0.48% Industrial Marketing Management 149 citations, 0.48%
Journal of Quality Assurance in Hospitality and Tourism	Journal of Quality Assurance in Hospitality and Tourism, 148, 0.47% Journal of Quality Assurance in Hospitality and Tourism 148 citations, 0.47%
Procedia - Social and Behavioral Sciences	Procedia - Social and Behavioral Sciences, 146, 0.47% Procedia - Social and Behavioral Sciences 146 citations, 0.47%
Journal of Business and Industrial Marketing	Journal of Business and Industrial Marketing, 144, 0.46% Journal of Business and Industrial Marketing 144 citations, 0.46%
Marketing Intelligence and Planning	Marketing Intelligence and Planning, 135, 0.43% Marketing Intelligence and Planning 135 citations, 0.43%
Journal of Air Transport Management	Journal of Air Transport Management, 130, 0.42% Journal of Air Transport Management 130 citations, 0.42%
Advances in Marketing, Customer Relationship Management, and E-Services	Advances in Marketing, Customer Relationship Management, and E-Services, 129, 0.41% Advances in Marketing, Customer Relationship Management, and E-Services 129 citations, 0.41%
International Journal of Operations and Production Management	International Journal of Operations and Production Management, 126, 0.4% International Journal of Operations and Production Management 126 citations, 0.4%
Journal of Service Research	Journal of Service Research, 122, 0.39% Journal of Service Research 122 citations, 0.39%
Services Marketing Quarterly	Services Marketing Quarterly, 110, 0.35% Services Marketing Quarterly 110 citations, 0.35%
Journal of Hospitality Marketing and Management	Journal of Hospitality Marketing and Management, 106, 0.34% Journal of Hospitality Marketing and Management 106 citations, 0.34%
Business Process Management Journal	Business Process Management Journal, 104, 0.33% Business Process Management Journal 104 citations, 0.33%
Journal of Travel and Tourism Marketing	Journal of Travel and Tourism Marketing, 102, 0.33% Journal of Travel and Tourism Marketing 102 citations, 0.33%
Industrial Management and Data Systems	Industrial Management and Data Systems, 99, 0.32% Industrial Management and Data Systems 99 citations, 0.32%
Frontiers in Psychology	Frontiers in Psychology, 96, 0.31% Frontiers in Psychology 96 citations, 0.31%
Quality Assurance in Education	Quality Assurance in Education, 94, 0.3% Quality Assurance in Education 94 citations, 0.3%
International Journal of Productivity and Performance Management	International Journal of Productivity and Performance Management, 93, 0.3% International Journal of Productivity and Performance Management 93 citations, 0.3%
Computers in Human Behavior	Computers in Human Behavior, 87, 0.28% Computers in Human Behavior 87 citations, 0.28%
Journal of Hospitality and Tourism Management	Journal of Hospitality and Tourism Management, 82, 0.26% Journal of Hospitality and Tourism Management 82 citations, 0.26%
Journal of Financial Services Marketing	Journal of Financial Services Marketing, 79, 0.25% Journal of Financial Services Marketing 79 citations, 0.25%
International Journal of Pharmaceutical and Healthcare Marketing	International Journal of Pharmaceutical and Healthcare Marketing, 78, 0.25% International Journal of Pharmaceutical and Healthcare Marketing 78 citations, 0.25%
Journal of Travel Research	Journal of Travel Research, 77, 0.25% Journal of Travel Research 77 citations, 0.25%
Cogent Business and Management	Cogent Business and Management, 77, 0.25% Cogent Business and Management 77 citations, 0.25%
Lecture Notes in Computer Science	Lecture Notes in Computer Science, 76, 0.24% Lecture Notes in Computer Science 76 citations, 0.24%
Quality Management Journal	Quality Management Journal, 76, 0.24% Quality Management Journal 76 citations, 0.24%
Internet Research	Internet Research, 75, 0.24% Internet Research 75 citations, 0.24%
British Food Journal	British Food Journal, 75, 0.24% British Food Journal 75 citations, 0.24%
Journal of Vacation Marketing	Journal of Vacation Marketing, 73, 0.23% Journal of Vacation Marketing 73 citations, 0.23%
Journal of Islamic Marketing	Journal of Islamic Marketing, 72, 0.23% Journal of Islamic Marketing 72 citations, 0.23%
International Journal of Customer Relationship Marketing and Management	International Journal of Customer Relationship Marketing and Management, 71, 0.23% International Journal of Customer Relationship Marketing and Management 71 citations, 0.23%
International Journal of Culture, Tourism and Hospitality Research	International Journal of Culture, Tourism and Hospitality Research, 70, 0.22% International Journal of Culture, Tourism and Hospitality Research 70 citations, 0.22%
International Journal of Environmental Research and Public Health	International Journal of Environmental Research and Public Health, 66, 0.21% International Journal of Environmental Research and Public Health 66 citations, 0.21%
Journal of Hospitality and Tourism Research	Journal of Hospitality and Tourism Research, 64, 0.2% Journal of Hospitality and Tourism Research 64 citations, 0.2%
Production Planning and Control	Production Planning and Control, 62, 0.2% Production Planning and Control 62 citations, 0.2%
International Journal of Tourism Research	International Journal of Tourism Research, 61, 0.2% International Journal of Tourism Research 61 citations, 0.2%
Global Business Review	Global Business Review, 60, 0.19% Global Business Review 60 citations, 0.19%
Tourism Review	Tourism Review, 60, 0.19% Tourism Review 60 citations, 0.19%
International Journal of Production Economics	International Journal of Production Economics, 60, 0.19% International Journal of Production Economics 60 citations, 0.19%
EuroMed Journal of Business	EuroMed Journal of Business, 60, 0.19% EuroMed Journal of Business 60 citations, 0.19%
Tourism and Hospitality Research	Tourism and Hospitality Research, 59, 0.19% Tourism and Hospitality Research 59 citations, 0.19%
International Journal of Service Industry Management	International Journal of Service Industry Management, 59, 0.19% International Journal of Service Industry Management 59 citations, 0.19%
SAGE Open	SAGE Open, 58, 0.19% SAGE Open 58 citations, 0.19%
Journal of Cleaner Production	Journal of Cleaner Production, 57, 0.18% Journal of Cleaner Production 57 citations, 0.18%
Current Issues in Tourism	Current Issues in Tourism, 57, 0.18% Current Issues in Tourism 57 citations, 0.18%
International Journal of Production Research	International Journal of Production Research, 57, 0.18% International Journal of Production Research 57 citations, 0.18%
International Journal of Sports Marketing and Sponsorship	International Journal of Sports Marketing and Sponsorship, 57, 0.18% International Journal of Sports Marketing and Sponsorship 57 citations, 0.18%
Management Decision	Management Decision, 55, 0.18% Management Decision 55 citations, 0.18%
Journal of Marketing Management	Journal of Marketing Management, 54, 0.17% Journal of Marketing Management 54 citations, 0.17%
Management Research Review	Management Research Review, 54, 0.17% Management Research Review 54 citations, 0.17%
Expert Systems with Applications	Expert Systems with Applications, 52, 0.17% Expert Systems with Applications 52 citations, 0.17%
Journal of Internet Commerce	Journal of Internet Commerce, 51, 0.16% Journal of Internet Commerce 51 citations, 0.16%
European Business Review	European Business Review, 49, 0.16% European Business Review 49 citations, 0.16%
Asia Pacific Journal of Tourism Research	Asia Pacific Journal of Tourism Research, 47, 0.15% Asia Pacific Journal of Tourism Research 47 citations, 0.15%
Journal of Strategic Marketing	Journal of Strategic Marketing, 47, 0.15% Journal of Strategic Marketing 47 citations, 0.15%
Journal of Relationship Marketing	Journal of Relationship Marketing, 46, 0.15% Journal of Relationship Marketing 46 citations, 0.15%
Journal of Manufacturing Technology Management	Journal of Manufacturing Technology Management, 45, 0.14% Journal of Manufacturing Technology Management 45 citations, 0.14%
International Journal of Information Management	International Journal of Information Management, 44, 0.14% International Journal of Information Management 44 citations, 0.14%
Cornell Hospitality Quarterly	Cornell Hospitality Quarterly, 44, 0.14% Cornell Hospitality Quarterly 44 citations, 0.14%
International Review of Retail, Distribution and Consumer Research	International Review of Retail, Distribution and Consumer Research, 43, 0.14% International Review of Retail, Distribution and Consumer Research 43 citations, 0.14%
Measuring Business Excellence	Measuring Business Excellence, 42, 0.13% Measuring Business Excellence 42 citations, 0.13%
Psychology and Marketing	Psychology and Marketing, 41, 0.13% Psychology and Marketing 41 citations, 0.13%
Tourism Management Perspectives	Tourism Management Perspectives, 41, 0.13% Tourism Management Perspectives 41 citations, 0.13%
Journal of Product and Brand Management	Journal of Product and Brand Management, 41, 0.13% Journal of Product and Brand Management 41 citations, 0.13%
European Sport Management Quarterly	European Sport Management Quarterly, 40, 0.13% European Sport Management Quarterly 40 citations, 0.13%
Journal of Destination Marketing and Management	Journal of Destination Marketing and Management, 40, 0.13% Journal of Destination Marketing and Management 40 citations, 0.13%
International Journal of Hospitality and Tourism Administration	International Journal of Hospitality and Tourism Administration, 40, 0.13% International Journal of Hospitality and Tourism Administration 40 citations, 0.13%
International Journal of Lean Six Sigma	International Journal of Lean Six Sigma, 39, 0.12% International Journal of Lean Six Sigma 39 citations, 0.12%
Lecture Notes in Business Information Processing	Lecture Notes in Business Information Processing, 39, 0.12% Lecture Notes in Business Information Processing 39 citations, 0.12%
Research in Transportation Business and Management	Research in Transportation Business and Management, 37, 0.12% Research in Transportation Business and Management 37 citations, 0.12%
Advances in E-Business Research Series	Advances in E-Business Research Series, 37, 0.12% Advances in E-Business Research Series 37 citations, 0.12%
Journal of Hospitality and Tourism Technology	Journal of Hospitality and Tourism Technology, 36, 0.12% Journal of Hospitality and Tourism Technology 36 citations, 0.12%
Journal of Foodservice Business Research	Journal of Foodservice Business Research, 35, 0.11% Journal of Foodservice Business Research 35 citations, 0.11%
Service Science	Service Science, 35, 0.11% Service Science 35 citations, 0.11%
Journal not defined	Journal not defined, 35, 0.11% Journal not defined 35 citations, 0.11%
Journal of Consumer Marketing	Journal of Consumer Marketing, 34, 0.11% Journal of Consumer Marketing 34 citations, 0.11%
International Journal of Consumer Studies	International Journal of Consumer Studies, 33, 0.11% International Journal of Consumer Studies 33 citations, 0.11%
Journal of Enterprise Information Management	Journal of Enterprise Information Management, 33, 0.11% Journal of Enterprise Information Management 33 citations, 0.11%
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