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Managing Service Quality
998 citations, 3.09%
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Journal of Service Theory and Practice
612 citations, 1.89%
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Sustainability
569 citations, 1.76%
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International Journal of Quality and Reliability Management
513 citations, 1.59%
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Total Quality Management and Business Excellence
505 citations, 1.56%
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Journal of Retailing and Consumer Services
502 citations, 1.55%
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Journal of Services Marketing
395 citations, 1.22%
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TQM Journal
388 citations, 1.2%
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International Journal of Bank Marketing
380 citations, 1.17%
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International Journal of Contemporary Hospitality Management
375 citations, 1.16%
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International Journal of Hospitality Management
373 citations, 1.15%
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Journal of Business Research
329 citations, 1.02%
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SSRN Electronic Journal
308 citations, 0.95%
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International Journal of Quality and Service Sciences
271 citations, 0.84%
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Service Industries Journal
265 citations, 0.82%
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Journal of Service Management
241 citations, 0.75%
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Benchmarking
199 citations, 0.62%
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Asia Pacific Journal of Marketing and Logistics
189 citations, 0.58%
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Tourism Management
174 citations, 0.54%
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European Journal of Marketing
171 citations, 0.53%
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International Journal of Health Care Quality Assurance
170 citations, 0.53%
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Journal of Quality Assurance in Hospitality and Tourism
153 citations, 0.47%
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International Journal of Retail and Distribution Management
153 citations, 0.47%
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Service Business
152 citations, 0.47%
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Industrial Marketing Management
151 citations, 0.47%
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Journal of Business and Industrial Marketing
148 citations, 0.46%
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Procedia - Social and Behavioral Sciences
145 citations, 0.45%
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Marketing Intelligence and Planning
132 citations, 0.41%
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Journal of Air Transport Management
130 citations, 0.4%
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Advances in Marketing, Customer Relationship Management, and E-Services
128 citations, 0.4%
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International Journal of Operations and Production Management
126 citations, 0.39%
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Journal of Service Research
122 citations, 0.38%
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Services Marketing Quarterly
111 citations, 0.34%
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Journal of Hospitality Marketing and Management
106 citations, 0.33%
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Business Process Management Journal
105 citations, 0.32%
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Journal of Travel and Tourism Marketing
103 citations, 0.32%
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Industrial Management and Data Systems
98 citations, 0.3%
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Frontiers in Psychology
96 citations, 0.3%
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Quality Assurance in Education
94 citations, 0.29%
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International Journal of Productivity and Performance Management
91 citations, 0.28%
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International Journal of Pharmaceutical and Healthcare Marketing
90 citations, 0.28%
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Cogent Business and Management
90 citations, 0.28%
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Computers in Human Behavior
87 citations, 0.27%
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Journal of Travel Research
80 citations, 0.25%
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Journal of Hospitality and Tourism Management
80 citations, 0.25%
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Lecture Notes in Computer Science
79 citations, 0.24%
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Journal of Financial Services Marketing
79 citations, 0.24%
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British Food Journal
77 citations, 0.24%
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Quality Management Journal
75 citations, 0.23%
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Journal of Islamic Marketing
75 citations, 0.23%
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Journal of Vacation Marketing
75 citations, 0.23%
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Internet Research
74 citations, 0.23%
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International Journal of Culture, Tourism and Hospitality Research
70 citations, 0.22%
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International Journal of Customer Relationship Marketing and Management
68 citations, 0.21%
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International Journal of Environmental Research and Public Health
66 citations, 0.2%
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Production Planning and Control
66 citations, 0.2%
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Journal of Hospitality and Tourism Research
64 citations, 0.2%
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International Journal of Tourism Research
63 citations, 0.19%
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Tourism and Hospitality Research
61 citations, 0.19%
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Tourism Review
61 citations, 0.19%
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SAGE Open
61 citations, 0.19%
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Global Business Review
60 citations, 0.19%
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Current Issues in Tourism
59 citations, 0.18%
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International Journal of Production Research
59 citations, 0.18%
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International Journal of Production Economics
59 citations, 0.18%
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EuroMed Journal of Business
59 citations, 0.18%
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International Journal of Service Industry Management
59 citations, 0.18%
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Journal of Cleaner Production
56 citations, 0.17%
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International Journal of Sports Marketing and Sponsorship
56 citations, 0.17%
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Management Decision
55 citations, 0.17%
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Journal of Marketing Management
55 citations, 0.17%
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Management Research Review
54 citations, 0.17%
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Expert Systems with Applications
53 citations, 0.16%
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European Business Review
51 citations, 0.16%
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Journal of Internet Commerce
50 citations, 0.15%
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Asia Pacific Journal of Tourism Research
48 citations, 0.15%
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Journal of Relationship Marketing
48 citations, 0.15%
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Journal of Strategic Marketing
46 citations, 0.14%
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Journal of Manufacturing Technology Management
45 citations, 0.14%
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Cornell Hospitality Quarterly
44 citations, 0.14%
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International Journal of Information Management
42 citations, 0.13%
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Measuring Business Excellence
42 citations, 0.13%
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Journal of Destination Marketing and Management
41 citations, 0.13%
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Research in Transportation Business and Management
41 citations, 0.13%
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Journal of Product and Brand Management
41 citations, 0.13%
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International Review of Retail, Distribution and Consumer Research
41 citations, 0.13%
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European Sport Management Quarterly
40 citations, 0.12%
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Psychology and Marketing
40 citations, 0.12%
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Tourism Management Perspectives
40 citations, 0.12%
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International Journal of Lean Six Sigma
39 citations, 0.12%
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International Journal of Hospitality and Tourism Administration
39 citations, 0.12%
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Lecture Notes in Business Information Processing
39 citations, 0.12%
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Journal of Hospitality and Tourism Technology
38 citations, 0.12%
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Advances in E-Business Research Series
37 citations, 0.11%
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Journal of Foodservice Business Research
36 citations, 0.11%
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Journal of Consumer Marketing
35 citations, 0.11%
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Journal of Research in Interactive Marketing
35 citations, 0.11%
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Procedia CIRP
35 citations, 0.11%
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Service Science
35 citations, 0.11%
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International Journal of Wine Business Research
34 citations, 0.11%
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