Reference Services Review

Emerald
Emerald
ISSN: 00907324, 20541716

Are you a researcher?

Create a profile to get free access to personal recommendations for colleagues and new articles.
SCImago
Q1
WOS
Q3
Impact factor
1.0
SJR
0.730
CiteScore
2.7
Categories
Library and Information Sciences
E-learning
Areas
Social Sciences
Years of issue
1973-2025
journal names
Reference Services Review
REF SERV REV
Publications
1 913
Citations
10 278
h-index
36
Publications
145
Citations
3 321
Top-3 citing journals
Reference Services Review
Reference Services Review (1084 citations)
Reference Librarian
Reference Librarian (279 citations)
Top-3 organizations
Top-3 countries
USA (1222 publications)
Canada (44 publications)
Australia (14 publications)
USA (49 publications)
Canada (4 publications)
Hungary (1 publication)
Top-1 researchers by articles count

Most cited in 5 years

Found 
Found 

Top-100

Citing journals

200
400
600
800
1000
1200
Reference Services Review
1084 citations, 10.55%
Journal of Academic Librarianship
856 citations, 8.33%
Reference Librarian
279 citations, 2.71%
Journal of Library Administration
214 citations, 2.08%
Robots in Academic Libraries
205 citations, 1.99%
Journal of Librarianship and Information Science
199 citations, 1.94%
Public Services Quarterly
175 citations, 1.7%
Internet Reference Services Quarterly
174 citations, 1.69%
College and Undergraduate Libraries
160 citations, 1.56%
New Library World
159 citations, 1.55%
Journal of Business and Finance Librarianship
158 citations, 1.54%
New Review of Academic Librarianship
135 citations, 1.31%
Library Management
134 citations, 1.3%
Library and Information Science Research
134 citations, 1.3%
Electronic Library
115 citations, 1.12%
Library Hi Tech
114 citations, 1.11%
Journal of Library and Information Services in Distance Learning
112 citations, 1.09%
Medical Reference Services Quarterly
99 citations, 0.96%
Communications in Computer and Information Science
96 citations, 0.93%
Library Review
90 citations, 0.88%
Journal of Web Librarianship
88 citations, 0.86%
IFLA Journal
80 citations, 0.78%
Journal of Documentation
78 citations, 0.76%
Advances in Librarianship
69 citations, 0.67%
Global Knowledge, Memory and Communication
69 citations, 0.67%
Library Hi Tech News
67 citations, 0.65%
International Information and Library Review
65 citations, 0.63%
Health Information and Libraries Journal
63 citations, 0.61%
Libri
63 citations, 0.61%
Lecture Notes in Computer Science
56 citations, 0.54%
SSRN Electronic Journal
56 citations, 0.54%
Library Quarterly
55 citations, 0.54%
Science and Technology Libraries
51 citations, 0.5%
Handbook of Research on Teaching Methods in Language Translation and Interpretation
51 citations, 0.5%
Information Development
48 citations, 0.47%
Journal of the American Society for Information Science and Technology
48 citations, 0.47%
Innovative Digital Practices and Globalization in Higher Education
45 citations, 0.44%
Journal of Electronic Resources Librarianship
42 citations, 0.41%
Proceedings of the Association for Information Science and Technology
40 citations, 0.39%
Digital Library Perspectives
39 citations, 0.38%
Advances in Library Administration and Organization
39 citations, 0.38%
Performance Measurement and Metrics
39 citations, 0.38%
Journal of the Association for Information Science and Technology
37 citations, 0.36%
Information and Learning Science
36 citations, 0.35%
Behavioral and Social Sciences Librarian
35 citations, 0.34%
Aslib Proceedings
35 citations, 0.34%
Journal of Access Services
33 citations, 0.32%
Online Information Review
31 citations, 0.3%
Technical Services Quarterly
30 citations, 0.29%
Public Library Quarterly
30 citations, 0.29%
Journal of the Australian Library and Information Association
29 citations, 0.28%
Sustainability
28 citations, 0.27%
Journal of Information Science
27 citations, 0.26%
Collection Management
27 citations, 0.26%
Journal of Education for Library and Information Science
25 citations, 0.24%
Education and Information Technologies
23 citations, 0.22%
Program electronic library and information systems
23 citations, 0.22%
Journal of Hospital Librarianship
22 citations, 0.21%
Scientometrics
21 citations, 0.2%
Journal of Information and Knowledge Management
21 citations, 0.2%
Aslib Journal of Information Management
21 citations, 0.2%
Documentation et bibliothèques
21 citations, 0.2%
Computers and Education
20 citations, 0.19%
Information Discovery and Delivery
20 citations, 0.19%
OCLC Systems & Services
20 citations, 0.19%
Procedia - Social and Behavioral Sciences
19 citations, 0.18%
Interlending & Document Supply
18 citations, 0.18%
Reference and User Services Quarterly
17 citations, 0.17%
Serials Review
17 citations, 0.17%
Art Documentation
15 citations, 0.15%
Journal of Consumer Health on the Internet
15 citations, 0.15%
Collection Building
15 citations, 0.15%
Library and Information Science Trends and Research: Europe
15 citations, 0.15%
Artificial Intelligence Applications in Distance Education
15 citations, 0.15%
Proceedings of the American Society for Information Science and Technology
15 citations, 0.15%
Frontiers in Psychology
14 citations, 0.14%
Studies in Higher Education
14 citations, 0.14%
Education Sciences
14 citations, 0.14%
Research on Information Science and Public Libraries
14 citations, 0.14%
Education for Information
13 citations, 0.13%
Australian Academic & Research Libraries
13 citations, 0.13%
Journal of Physics: Conference Series
12 citations, 0.12%
International Journal of Information Management
12 citations, 0.12%
Computers in Human Behavior
12 citations, 0.12%
New Directions for Teaching and Learning
12 citations, 0.12%
Perspectivas em Ciencia da Informacao
11 citations, 0.11%
Profesional de la Informacion
11 citations, 0.11%
Nurse Education Today
11 citations, 0.11%
Lecture Notes in Networks and Systems
11 citations, 0.11%
Synthesis Lectures on Information Concepts, Retrieval, and Services
10 citations, 0.1%
BMC Medical Education
10 citations, 0.1%
Advances in Intelligent Systems and Computing
10 citations, 0.1%
College Teaching
10 citations, 0.1%
Educational Technology Research and Development
10 citations, 0.1%
Community & Junior College Libraries
10 citations, 0.1%
Interactive Learning Environments
9 citations, 0.09%
Information Processing and Management
9 citations, 0.09%
Publications
9 citations, 0.09%
VINE Journal of Information and Knowledge Management Systems
9 citations, 0.09%
Frontiers in Education
9 citations, 0.09%
200
400
600
800
1000
1200

Citing publishers

500
1000
1500
2000
2500
3000
Emerald
2551 citations, 24.82%
Taylor & Francis
2409 citations, 23.44%
Elsevier
1428 citations, 13.89%
IGI Global
521 citations, 5.07%
SAGE
518 citations, 5.04%
Springer Nature
506 citations, 4.92%
Wiley
322 citations, 3.13%
Institute of Electrical and Electronics Engineers (IEEE)
120 citations, 1.17%
MDPI
106 citations, 1.03%
Walter de Gruyter
88 citations, 0.86%
University of Chicago Press
70 citations, 0.68%
Association for Computing Machinery (ACM)
57 citations, 0.55%
Social Science Electronic Publishing
49 citations, 0.48%
Frontiers Media S.A.
34 citations, 0.33%
University of Toronto Press Inc. (UTPress)
31 citations, 0.3%
Consortium Erudit
24 citations, 0.23%
World Scientific
22 citations, 0.21%
American Library Association
18 citations, 0.18%
Cambridge University Press
17 citations, 0.17%
IOP Publishing
17 citations, 0.17%
American Chemical Society (ACS)
15 citations, 0.15%
Apex Publishing
15 citations, 0.15%
EPI SCP
13 citations, 0.13%
SciELO
13 citations, 0.13%
EDP Sciences
12 citations, 0.12%
Oxford University Press
11 citations, 0.11%
State Public Scientific Technological Library SB RAS
11 citations, 0.11%
AOSIS
11 citations, 0.11%
Public Library of Science (PLoS)
10 citations, 0.1%
Unisa Press
10 citations, 0.1%
IOS Press
9 citations, 0.09%
SLACK
9 citations, 0.09%
Korean Society for Information Management
9 citations, 0.09%
Ovid Technologies (Wolters Kluwer Health)
8 citations, 0.08%
AIP Publishing
8 citations, 0.08%
Centro Nacional de Informacion y Documentacion Cientifica
8 citations, 0.08%
LLC CPC Business Perspectives
8 citations, 0.08%
Korea Institute of Science and Technology Information
7 citations, 0.07%
JMIR Publications
7 citations, 0.07%
FSBI Russian State Library
7 citations, 0.07%
Scientific Research Publishing
7 citations, 0.07%
CAIRN
7 citations, 0.07%
6 citations, 0.06%
Royal Society of Chemistry (RSC)
6 citations, 0.06%
Morgan & Claypool Publishers
6 citations, 0.06%
Instituto Brasileiro de Bibliografia e Documentacao. Conselho nacional de pesquisas
6 citations, 0.06%
Hindawi Limited
6 citations, 0.06%
IntechOpen
6 citations, 0.06%
Modestum Ltd
6 citations, 0.06%
Trans Tech Publications
5 citations, 0.05%
Institute for Operations Research and the Management Sciences (INFORMS)
5 citations, 0.05%
5 citations, 0.05%
Ubiquity Press
5 citations, 0.05%
Korean Biblia Society for Library and Information Science
5 citations, 0.05%
Research Square Platform LLC
5 citations, 0.05%
American Association for the Advancement of Science (AAAS)
4 citations, 0.04%
Universidad Nacional Autonoma de Mexico
4 citations, 0.04%
Canadian Health Libraries Association
4 citations, 0.04%
The Russian Presidential Academy of National Economy and Public Administration
4 citations, 0.04%
F1000 Research
4 citations, 0.04%
Innovative Scholars and Researchers Alliance
4 citations, 0.04%
Bentham Science Publishers Ltd.
3 citations, 0.03%
John Benjamins Publishing Company
3 citations, 0.03%
Academy of Management
3 citations, 0.03%
Eurasian Society of Educational Research
3 citations, 0.03%
BMJ
3 citations, 0.03%
Science Alert
3 citations, 0.03%
American Psychological Association (APA)
3 citations, 0.03%
American Society of Civil Engineers (ASCE)
3 citations, 0.03%
Virtus Interpress
3 citations, 0.03%
State Public Scientific-Technical Library
3 citations, 0.03%
The Pennsylvania State University Press
3 citations, 0.03%
Pleiades Publishing
2 citations, 0.02%
Medpharm Publications Ltd.
2 citations, 0.02%
American Society for Microbiology
2 citations, 0.02%
American Physiological Society
2 citations, 0.02%
Mary Ann Liebert
2 citations, 0.02%
MIT Press
2 citations, 0.02%
American Speech Language Hearing Association
2 citations, 0.02%
Vilnius Gediminas Technical University
2 citations, 0.02%
PeerJ
2 citations, 0.02%
2 citations, 0.02%
Association for Learning Technology
2 citations, 0.02%
Oxford Brookes University
2 citations, 0.02%
2 citations, 0.02%
United Kingdom Serials Group (UKSG)
2 citations, 0.02%
American Society for Cell Biology (ASCB)
2 citations, 0.02%
Anadolu University, Faculty of Communication Sciences
2 citations, 0.02%
Konrad Lorenz Editores
2 citations, 0.02%
Japan Society of Civil Engineers
2 citations, 0.02%
eLife Sciences Publications
2 citations, 0.02%
Medknow
2 citations, 0.02%
Cold Spring Harbor Laboratory
2 citations, 0.02%
Academic Journals
2 citations, 0.02%
Annual Reviews
2 citations, 0.02%
2 citations, 0.02%
IACSIT Press
2 citations, 0.02%
Institute of Research and Community Services Diponegoro University (LPPM UNDIP)
2 citations, 0.02%
Russian Institute for Scientific and Technical Information - VINITI RAS
2 citations, 0.02%
Naksh Solutions
2 citations, 0.02%
500
1000
1500
2000
2500
3000

Publishing organizations

10
20
30
40
50
60
University of Illinois Urbana-Champaign
59 publications, 3.08%
University of California, Los Angeles
36 publications, 1.88%
Texas A&M University
35 publications, 1.83%
Ohio State University
32 publications, 1.67%
University of Louisville
30 publications, 1.57%
Rutgers, The State University of New Jersey
24 publications, 1.25%
Purdue University
21 publications, 1.1%
Pennsylvania State University
20 publications, 1.05%
California State University, East Bay
18 publications, 0.94%
University of Illinois at Chicago
17 publications, 0.89%
Colorado State University
17 publications, 0.89%
University of Arizona
17 publications, 0.89%
San Jose State University
17 publications, 0.89%
University of Michigan
16 publications, 0.84%
University of New Mexico
16 publications, 0.84%
Auburn University
14 publications, 0.73%
Virginia Commonwealth University
13 publications, 0.68%
University of North Carolina at Chapel Hill
13 publications, 0.68%
Indiana University Bloomington
13 publications, 0.68%
Cleveland State University
13 publications, 0.68%
University of Oregon
13 publications, 0.68%
Eastern Michigan University
12 publications, 0.63%
University of North Carolina at Wilmington
12 publications, 0.63%
University of Nevada, Las Vegas
12 publications, 0.63%
University at Albany, State University of New York
12 publications, 0.63%
University of Washington
11 publications, 0.58%
University of Rhode Island
11 publications, 0.58%
Bowling Green State University
11 publications, 0.58%
University of Colorado Boulder
10 publications, 0.52%
University of Alabama
10 publications, 0.52%
Kent State University
10 publications, 0.52%
Michigan State University
9 publications, 0.47%
Washington State University
9 publications, 0.47%
Western Washington University
9 publications, 0.47%
University at Buffalo, State University of New York
9 publications, 0.47%
California State University, Chico
9 publications, 0.47%
California State University, San Marcos
9 publications, 0.47%
Arizona State University
8 publications, 0.42%
Harvard University
8 publications, 0.42%
Central Michigan University
8 publications, 0.42%
University of Minnesota
8 publications, 0.42%
Louisiana State University
8 publications, 0.42%
Utah State University
8 publications, 0.42%
University of Tennessee
8 publications, 0.42%
University of Oklahoma
8 publications, 0.42%
Iowa State University
7 publications, 0.37%
San Diego State University
7 publications, 0.37%
University of Texas at Austin
7 publications, 0.37%
McGill University
7 publications, 0.37%
University of Wisconsin–Madison
7 publications, 0.37%
University of Toronto
7 publications, 0.37%
University of Alaska Fairbanks
7 publications, 0.37%
University of Montana
7 publications, 0.37%
Trinity University
7 publications, 0.37%
California State University, Dominguez Hills
7 publications, 0.37%
University of Southern California
6 publications, 0.31%
Auburn University at Montgomery
6 publications, 0.31%
New York University
6 publications, 0.31%
Southern Illinois University Carbondale
6 publications, 0.31%
Coastal Carolina University
6 publications, 0.31%
University of North Carolina at Charlotte
6 publications, 0.31%
University of Alabama in Huntsville
6 publications, 0.31%
University of Houston
6 publications, 0.31%
Portland State University
6 publications, 0.31%
University of Nevada, Reno
6 publications, 0.31%
University of Mississippi
6 publications, 0.31%
University of Idaho
6 publications, 0.31%
Brooklyn College
6 publications, 0.31%
University of Dayton
6 publications, 0.31%
Hunter College
6 publications, 0.31%
California State University, Northridge
6 publications, 0.31%
Queensland University of Technology
5 publications, 0.26%
North Carolina State University
5 publications, 0.26%
Gonzaga University
5 publications, 0.26%
University of Central Florida
5 publications, 0.26%
East Carolina University
5 publications, 0.26%
York University
5 publications, 0.26%
University of Calgary
5 publications, 0.26%
University of Alberta
5 publications, 0.26%
Boise State University
5 publications, 0.26%
Mississippi State University
5 publications, 0.26%
University of Denver
5 publications, 0.26%
University of Hawaiʻi at Mānoa
5 publications, 0.26%
University of Wyoming
5 publications, 0.26%
University of Kansas
5 publications, 0.26%
California State University, Fullerton
5 publications, 0.26%
Cornell University
4 publications, 0.21%
Georgia Institute of technology
4 publications, 0.21%
La Trobe University
4 publications, 0.21%
Seattle University
4 publications, 0.21%
Oregon State University
4 publications, 0.21%
Virginia Tech
4 publications, 0.21%
Wayne State University
4 publications, 0.21%
Robert Morris University
4 publications, 0.21%
University of Florida
4 publications, 0.21%
University of North Carolina at Greensboro
4 publications, 0.21%
University of Delaware
4 publications, 0.21%
Southern Utah University
4 publications, 0.21%
University of Nebraska–Lincoln
4 publications, 0.21%
University of West Georgia
4 publications, 0.21%
10
20
30
40
50
60

Publishing organizations in 5 years

1
2
3
4
5
6
7
University of Illinois at Chicago
7 publications, 4.83%
Texas A&M University
5 publications, 3.45%
Indiana University Bloomington
4 publications, 2.76%
California State University, Dominguez Hills
4 publications, 2.76%
University of Alabama
3 publications, 2.07%
California State University, Los Angeles
3 publications, 2.07%
University of South Africa
2 publications, 1.38%
Rutgers, The State University of New Jersey
2 publications, 1.38%
Ohio State University
2 publications, 1.38%
University of California, Los Angeles
2 publications, 1.38%
University of Illinois Urbana-Champaign
2 publications, 1.38%
University of Michigan
2 publications, 1.38%
McGill University
2 publications, 1.38%
Coastal Carolina University
2 publications, 1.38%
University of Toronto
2 publications, 1.38%
University of Louisville
2 publications, 1.38%
University of North Carolina at Chapel Hill
2 publications, 1.38%
Utah State University
2 publications, 1.38%
San Jose State University
2 publications, 1.38%
Hacettepe University
1 publication, 0.69%
AlMaarefa University
1 publication, 0.69%
Babasaheb Bhimrao Ambedkar University
1 publication, 0.69%
Kirikkale University
1 publication, 0.69%
University of Allahabad
1 publication, 0.69%
Central University of Haryana
1 publication, 0.69%
Mahatma Gandhi Antarrashtriya Hindi Vishwavidyalaya
1 publication, 0.69%
Al-Ahliyya Amman University
1 publication, 0.69%
University of Jordan
1 publication, 0.69%
Jinan University
1 publication, 0.69%
Oslo Metropolitan University
1 publication, 0.69%
Florida State University
1 publication, 0.69%
University of Southern California
1 publication, 0.69%
Drexel University
1 publication, 0.69%
Pennsylvania State University
1 publication, 0.69%
George Washington University
1 publication, 0.69%
University of the Western Cape
1 publication, 0.69%
Howard University
1 publication, 0.69%
University of Ilorin
1 publication, 0.69%
University of Calabar
1 publication, 0.69%
University of Abuja
1 publication, 0.69%
Osun State University
1 publication, 0.69%
Al-Hikmah University
1 publication, 0.69%
San Francisco State University
1 publication, 0.69%
University of Arizona
1 publication, 0.69%
University of California, Riverside
1 publication, 0.69%
University of Notre Dame
1 publication, 0.69%
Eötvös Loránd University (University of Budapest)
1 publication, 0.69%
Western Michigan University
1 publication, 0.69%
Oakland University
1 publication, 0.69%
Eastern Michigan University
1 publication, 0.69%
Grand Valley State University
1 publication, 0.69%
University of Waterloo
1 publication, 0.69%
Southwest Minnesota State University
1 publication, 0.69%
Indiana University–Purdue University Indianapolis
1 publication, 0.69%
Purdue University
1 publication, 0.69%
Brown University
1 publication, 0.69%
University of Applied Sciences Potsdam
1 publication, 0.69%
University of Wisconsin–La Crosse
1 publication, 0.69%
East Carolina University
1 publication, 0.69%
Western Carolina University
1 publication, 0.69%
York University
1 publication, 0.69%
University of Victoria
1 publication, 0.69%
Florida Atlantic University
1 publication, 0.69%
Nova Southeastern University
1 publication, 0.69%
Florida Gulf Coast University
1 publication, 0.69%
University of Nevada, Las Vegas
1 publication, 0.69%
University of Denver
1 publication, 0.69%
Indiana University School of Medicine
1 publication, 0.69%
United States National Library of Medicine
1 publication, 0.69%
Texas A&M International University
1 publication, 0.69%
Texas Woman's University
1 publication, 0.69%
Binghamton University
1 publication, 0.69%
Middle Tennessee State University
1 publication, 0.69%
University of New Mexico
1 publication, 0.69%
University of Oregon
1 publication, 0.69%
University of North Dakota
1 publication, 0.69%
College of Staten Island
1 publication, 0.69%
California State University, Fullerton
1 publication, 0.69%
California State University, Chico
1 publication, 0.69%
California State University, East Bay
1 publication, 0.69%
1
2
3
4
5
6
7

Publishing countries

200
400
600
800
1000
1200
1400
USA, 1222, 63.88%
USA
1222 publications, 63.88%
Canada, 44, 2.3%
Canada
44 publications, 2.3%
Australia, 14, 0.73%
Australia
14 publications, 0.73%
China, 8, 0.42%
China
8 publications, 0.42%
Mexico, 8, 0.42%
Mexico
8 publications, 0.42%
United Kingdom, 7, 0.37%
United Kingdom
7 publications, 0.37%
New Zealand, 4, 0.21%
New Zealand
4 publications, 0.21%
India, 3, 0.16%
India
3 publications, 0.16%
Ireland, 3, 0.16%
Ireland
3 publications, 0.16%
Greece, 2, 0.1%
Greece
2 publications, 0.1%
Iran, 2, 0.1%
Iran
2 publications, 0.1%
Spain, 2, 0.1%
Spain
2 publications, 0.1%
Qatar, 2, 0.1%
Qatar
2 publications, 0.1%
Nigeria, 2, 0.1%
Nigeria
2 publications, 0.1%
UAE, 2, 0.1%
UAE
2 publications, 0.1%
Singapore, 2, 0.1%
Singapore
2 publications, 0.1%
Germany, 1, 0.05%
Germany
1 publication, 0.05%
Hungary, 1, 0.05%
Hungary
1 publication, 0.05%
Georgia, 1, 0.05%
Georgia
1 publication, 0.05%
Guam, 1, 0.05%
Guam
1 publication, 0.05%
Israel, 1, 0.05%
Israel
1 publication, 0.05%
Jordan, 1, 0.05%
Jordan
1 publication, 0.05%
Italy, 1, 0.05%
Italy
1 publication, 0.05%
Republic of Korea, 1, 0.05%
Republic of Korea
1 publication, 0.05%
Sri Lanka, 1, 0.05%
Sri Lanka
1 publication, 0.05%
Eswatini, 1, 0.05%
Eswatini
1 publication, 0.05%
South Africa, 1, 0.05%
South Africa
1 publication, 0.05%
200
400
600
800
1000
1200
1400

Publishing countries in 5 years

5
10
15
20
25
30
35
40
45
50
USA, 49, 33.79%
USA
49 publications, 33.79%
Canada, 4, 2.76%
Canada
4 publications, 2.76%
Hungary, 1, 0.69%
Hungary
1 publication, 0.69%
Jordan, 1, 0.69%
Jordan
1 publication, 0.69%
South Africa, 1, 0.69%
South Africa
1 publication, 0.69%
5
10
15
20
25
30
35
40
45
50